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From Bright Pattern Documentation
< 5.8:Contact-center-administrator-guide‎ | QualityManagement
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• 5.19 • 5.3 • 5.8

Contents

  • Contact Center Administrator Guide
    • Introduction
  • Contact Center Administrator IntroductionUser Interface
  • Contact Center Administrator User InterfaceTutorials
  • About TutorialsConcepts
  • About ConceptsUsers and Teams
  • Users & Teams SectionsDirectory
  • Directory SectionsScenario Entries
  • Scenario Entries SectionsScenarios
  • About ScenariosWorkflows
  • WorkflowsServices and Campaigns
  • About Services & CampaignsLists
  • ListsDo Not Call Lists
  • Do Not Call ListsTasks
  • Tasks SectionsCase & Contact Management
  • Case & Contact Management SectionsCall Center Configuration
  • Call Center Configuration SectionsQuality Management
  • Quality Management Sections
    • Quality Management Overview
    • General Settings
    • Survey Forms
    • Grading Categories
    • Call Recording and Monitoring
    • Screen RecordingReporting
  • Reporting SectionsCustom
  • Custom SectionsSecurity
  • Security SectionsApplication Notes
  • Application NotesAppendices
  • Appendices

品質管理

  • 概要
  • 一般設定
  • 調査フォーム
  • 評価カテゴリー
  • 通話記録と監視
  • 画面録画
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