From Bright Pattern Documentation
(Created page with "<translate> =blindTransfer= Make a blind transfer of an active or specified interaction to another agent with a specified internal phone number. ==Request== ''Syntax'' {| c...") |
(No difference)
|
Revision as of 13:52, 16 September 2022
• 5.19
<translate>
blindTransfer
Make a blind transfer of an active or specified interaction to another agent with a specified internal phone number.
Request
Syntax
| blindTransfer(phone: string, customTransferData?: CustomTransferData, interactionId?: string): Promise<OperationResult<null>> |
Where:
| type CustomTransferData = Record<string, string | number | boolean | undefined | null> |
Parameters
| Parameter | Parameter Values | Data Type | Optional/Required | Description |
| phone | Required | The call center party’s internal phone number | ||
| customTransferData | Optional | You can define here any custom data to be transferred with interaction to the receiving party. | ||
| interactionId | String | Optional | The ID of a transferring interaction. If not specified, the active interaction will be used. |
Example Request
blindTransferButton.onclick = () => {
const phoneNumber = transferPhoneNumberInput.value
const itemId = interactionIdInput.value
let transferData: any | null = null
try {
transferData = JSON.parse(transferDataTextarea.value)
} catch (e) {
alert('You have syntax error in the transfer data structure. Cannot parse JSON.')
}
adApi.blindTransfer(phoneNumber, transferData, itemId)
}
Return Value
null
</translate>