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< 5.19:Agent-guide | Tutorials | Chat
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| − | = | + | = Service Chat Tutorials = |
If chat is enabled for your contact center, you will be chatting with either other contact center users via the Chat Center, or with customers routed to you via service chats. | If chat is enabled for your contact center, you will be chatting with either other contact center users via the Chat Center, or with customers routed to you via service chats. | ||
The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions ''personal chats''. The chat interactions that you have with customers are called ''service chats''. | The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions ''personal chats''. The chat interactions that you have with customers are called ''service chats''. | ||
| − | + | == Articles == | |
| + | === Accepting/Rejecting Chats === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoAcceptaChatRequest | How to Accept a Chat Request]] | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoRejectaChatRequest | How to Reject a Chat Request]] | ||
| + | |||
| + | === Audio/Video Chats === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoHaveanAudioChat | How to Have an Audio Chat]] | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoHaveaVideoChat | How to Have a Video Chat]] | ||
| + | |||
| + | === Canned Responses === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] | ||
| + | |||
| + | === Co-browsing === | ||
| + | *[[Agent-guide/Tutorials/Chat/SurflyCo-browsing | How to Co-browse with Surfly Integration]] | ||
| + | *[[Agent-guide/Tutorials/Chat/Co-browsing | How to Co-browse]] | ||
| + | |||
| + | === Creating Cases === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | ||
| + | |||
| + | === Flagging Chats === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoFlagaChatSession | How to Flag an Interaction]] | ||
| + | |||
| + | === Follow-ups === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoScheduleaFollow-UpActivityfromaChatSession | How to Schedule a Follow-Up Activity from a Chat Session]] | ||
| + | |||
| + | === Forms === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoSendaSecureForm | How to Send a Secure Form]] | ||
| + | |||
| + | === Multiple Chats === | ||
| + | *[[Agent-guide/Tutorials/Chat/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] | ||
| + | === Sending Chat Messages === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | ||
| + | === Terminate the Chat === | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoEndaChatSession | How to End a Chat Session]] | ||
| − | + | === Transfers === | |
| + | *[[Agent-guide/Tutorials/Chat/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | ||
Latest revision as of 04:00, 29 May 2024
Service Chat Tutorials
If chat is enabled for your contact center, you will be chatting with either other contact center users via the Chat Center, or with customers routed to you via service chats.
The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions personal chats. The chat interactions that you have with customers are called service chats.