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(Updated via BpClonePage extension. Source page: draft:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts)
 
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<translate>= Integration Accounts=
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= Integration Accounts =
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Integration accounts enable your contact center to work with third-party systems, such as customer relationship management (CRM) and workforce management (WFM) applications.
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Overview | Overview]]
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*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/AIProvider|AI Provider]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/AmazonAWS | AWS]]
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[[File:Integration-Accounts-50.png|thumb|800px|center|Call Center Configuration &gt; Integration Accounts]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/BotChatSuggestionsEngine | Bot / Chat suggestions engine]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Co-browsing | Co-browsing]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/ExternalKnowledgeBase | External Knowledge Base]]
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== Types of Integration Accounts ==
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/LoxysoftWFM | Loxysoft WFM]]
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Bright Pattern Contact Center solution supports out-of-the-box integration with the following types of solutions:
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Messenger | Messenger]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/AmazonAWS|Amazon AWS]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/MicrosoftDynamics365 | Microsoft Dynamics 365]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/BotChatSuggestionsEngine|Bot / Chat suggestions engine]]
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*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/MicrosoftTeams|Microsoft Teams]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/ExternalKnowledgeBase|External Knowledge Base]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NaturalLanguageUnderstanding | Natural Language Understanding]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/LoxysoftWFM|Loxysoft WFM]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NextCaller | Next Caller]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/Messenger|Messenger]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NICE | NICE]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/MicrosoftDynamics365|Microsoft Dynamics 365]]
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*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/OneCloudUCaaS | OneCloude UCaaS]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/NICE|NICE]]
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*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RemoteAssistance |  Remote Assistance]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/NaturalLanguageUnderstanding|Natural Language Understanding]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RightNow | RightNow]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/NextCaller|Next Caller]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Salesforce.com | Salesforce.com]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/RightNow|RightNow (Oracle Service Cloud)]]
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*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SCIM | SCIM]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/Salesforce.com|Salesforce.com]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/ServiceNow | ServiceNow]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/ServiceNow|ServiceNow]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SingleSign-On | Single Sign-On]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/SingleSign-On|Single Sign-On]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SpeechToText | Speech To Text]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/SpeechToText|Speech To Text]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/StatisticsDataReceiver | Statistics Data Receiver]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/StatisticsDataReceiver|Statistics Data Receiver]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/TeleoptiWFM | Teleopti WFM]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/TextToSpeech|Text To Speech]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/TextToSpeech | Text To Speech]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/The_Data_GroupTDG|The Data Group (TDG)]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/The Data GroupTDG | The Data Group (TDG)]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/WFM|WFM]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/WFM | WFM]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/Zapier|Zapier]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zapier | Zapier]]
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* [[Contact-center-administrator-guide/IntegrationAccounts/Zendesk|Zendesk]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zendesk | Zendesk]]
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== Managing Integration Accounts ==
 
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=== How to Add a New Integration Account ===
 
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# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
 
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# At the bottom of the screen, click the '''add''' ('''+''') button. The Types dialog will open.<br /><br />
 
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# Select the type of integration account to add (see links to various types above).
 
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=== How to Edit an Existing Integration Account ===
 
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# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
 
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# From the listed accounts shown, select the integration account you want to edit.<br /><br />
 
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# In the Properties pane that opens, edit properties as desired.<br /><br />
 
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# Click '''Apply''' to save your changes.
 
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=== How to Delete an Integration Account ===
 
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# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
 
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# From the listed accounts shown, select the integration account you want to remove.<br /><br />
 
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#  At the bottom of the screen, click the '''delete''' ('''X''') button.<br /><br />
 
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# Confirm the deletion and click '''Apply''' to save your changes.
 
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== Notes ==
 
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Version 1.1 and later of the Transport Layer Security (TLS) encryption protocol is used to ensure the security of the data passed between Bright Pattern and CRM applications.
 
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The reports required for workforce scheduling are configured for automatic generation and delivery via the [[contact-center-administrator-guide/ScheduledReports|Scheduled Reports]] screen of the Contact Center Administrator application.
 
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Latest revision as of 10:26, 20 December 2024

• 日本語
• 5.19 • 5.3 • 5.8

Integration Accounts

Retrieved from "https://help.brightpattern.com/index.php?title=5.19:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts&oldid=161445"