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= Overview =
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= Calls Tutorials =
 
These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
 
These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
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=== Basic Information ===
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*[[agent-guide/Tutorials/Calls/Controls | Call Controls]]
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=== Accepting/Rejecting Calls ===
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*[[Agent-guide/Tutorials/Calls/HowtoAnsweranIncomingCall |  How to Answer an Incoming Call]]
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*[[Agent-guide/Tutorials/Calls/HowtoRejectanIncomingCall |  How to Reject an Incoming Call]]
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=== After Call Work and Dispositions ===
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*[[Agent-guide/Tutorials/Calls/HowtoEnterDispositionsandNotes |  Dispositions and Notes]]
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*[[Agent-guide/Tutorials/Calls/HowtoWrapUpAfter-callWork |  How to Wrap Up After Call Work]]
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=== Callback Reservation ===
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*[[Agent-guide/Tutorials/Calls/AboutCallbackReservation | About Callback Reservation]]
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=== Conferences ===
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*[[Agent-guide/Tutorials/Calls/HowtoHostaConference |  How to Host a Conference]]
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*[[Agent-guide/Tutorials/Calls/HowtoParticipateinaConference |  How to Participate in a Conference]]
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=== Consultations and Transfers ===
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*[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]]
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=== Directory ===
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*[[Agent-guide/Tutorials/Calls/HowtoUsetheDirectory |  How to Use the Directory]]
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=== Favorites ===
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*[[Agent-guide/Tutorials/Calls/HowtoUseFavoriteContacts |  How to Use Favorite Contacts]]
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=== Follow-ups ===
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*[[Agent-guide/Tutorials/Calls/HowtoScheduleaFollow-upActivity |  How to Schedule a Follow-up Activity]]
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=== Mute and Hold ===
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*[[Agent-guide/Tutorials/Calls/HowtoHoldandRetrieveaCall |  How to Hold and Retrieve a Call]]
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*[[Agent-guide/Tutorials/Calls/HowtoMuteaCall |  How to Mute a Call]]
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*[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall |  How to Release a Call]]
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=== Placing Calls ===
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*[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall |  How to Make an Internal Call]]
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*[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall |  How to Make an Outbound Call]]
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*[[Agent-guide/Tutorials/Calls/HowtoSpeedDialThroughExternalIVRs |  How to Speed Dial Through External IVRs]]
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=== Recording and Voice ===
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*[[Agent-guide/Tutorials/Calls/HowtoConnectaVoiceApplicationtoYourCall |  How to Connect a Voice Application to Your Call]]
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*[[Agent-guide/Tutorials/Calls/HowtoRecordaCall |  How to Record a Call]]
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*[[Agent-guide/Tutorials/Calls/HowtoStoporPauseCallRecording |  How to Stop Call Recording]]
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*[[Agent-guide/Tutorials/Calls/HowtoUsePre-recordedMessages |  How to Use Prerecorded Messages]]
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*[[Agent-guide/Tutorials/Calls/HowtoCollectaVoiceSignature |  Voice Signatures ]]
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=== Redialing ===
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*[[Agent-guide/Tutorials/Calls/HowtoRedialaPreviouslyDialedNumber |  How to Redial a Previously Dialed Number]]
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=== Sending Numeric Information ===
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*[[Agent-guide/Tutorials/Calls/HowtoSendNumericInformation |  How to Send Numeric Information]]
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=== Service Queue ===
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*[[Agent-guide/Tutorials/Calls/HowtoPlaceaCallinaServiceQueue |  How to Place a Call in a Service Queue]]
  
  
 
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Revision as of 21:01, 25 September 2019

• 日本語 • 한국어 • español • Deutsch • français • العربية
• 5.19 • 5.3 • 5.8

<translate>

Calls Tutorials

These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.

Basic Information

Accepting/Rejecting Calls

After Call Work and Dispositions

Callback Reservation

Conferences

Consultations and Transfers

Directory

Favorites

Follow-ups

Mute and Hold

Placing Calls

Recording and Voice

Redialing

Sending Numeric Information

Service Queue


</translate>

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