From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Calls
| Line 3: | Line 3: | ||
These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging. | These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging. | ||
| + | == Articles == | ||
=== Basic Information === | === Basic Information === | ||
*[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | *[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | ||
Revision as of 21:04, 25 September 2019
<translate>
Calls Tutorials
These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
Articles
Basic Information
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue
</translate>