From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Calls
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=== Remote Assistance === | === Remote Assistance === | ||
*[[Agent-guide/Tutorials/Calls/RemoteAssistance | Overview: Remote Assistance During Calls]] | *[[Agent-guide/Tutorials/Calls/RemoteAssistance | Overview: Remote Assistance During Calls]] | ||
| − | *[[Agent-guide/Tutorials/Calls/InitiateRemoteAssistanceCall | How to | + | *[[Agent-guide/Tutorials/Calls/InitiateRemoteAssistanceCall | How to Start Remote Assistance During a Phone Call]] |
*[[Agent-guide/Tutorials/Calls/TransferCallwithRemoteAssistance | How to Transfer a Call with an Active Remote Assistance Session]] | *[[Agent-guide/Tutorials/Calls/TransferCallwithRemoteAssistance | How to Transfer a Call with an Active Remote Assistance Session]] | ||
Revision as of 18:58, 23 April 2020
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Calls Tutorials
These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
Articles
Basic Information
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Remote Assistance
- Overview: Remote Assistance During Calls
- How to Start Remote Assistance During a Phone Call
- How to Transfer a Call with an Active Remote Assistance Session
Sending Numeric Information
Service Queue
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