From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Calls
(Marked this version for translation) |
|||
| Line 24: | Line 24: | ||
=== Consultations and Transfers === <!--T:7--> | === Consultations and Transfers === <!--T:7--> | ||
*[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]] | *[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]] | ||
| + | *[[agent-guide/Tutorials/Calls/WarmTransfer | How to Warm Transfer]] | ||
=== Directory === <!--T:8--> | === Directory === <!--T:8--> | ||
Revision as of 16:39, 9 August 2021
<translate>
Calls Tutorials
These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
Articles
Basic Information
Accepting/Rejecting Calls
After Call Work and Dispositions
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Remote Assistance
- Overview: Remote Assistance During Calls
- How to Start Remote Assistance During a Phone Call
- How to Transfer a Call with an Active Remote Assistance Session
Sending Numeric Information
Service Queue
</translate>