From Bright Pattern Documentation
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The ''Supervisor Guide'' is intended for supervisors and managers of the Bright Pattern Contact Center-based call center who will use the Bright Pattern Contact Center applications to perform daily agent supervision and campaign management tasks. Readers of this guide are expected to be familiar with basic operations with Windows and Internet applications. | The ''Supervisor Guide'' is intended for supervisors and managers of the Bright Pattern Contact Center-based call center who will use the Bright Pattern Contact Center applications to perform daily agent supervision and campaign management tasks. Readers of this guide are expected to be familiar with basic operations with Windows and Internet applications. | ||
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<center>[[supervisor-guide/Purpose|< Previous]] | [[supervisor-guide/StartingAgentDesktop|Next >]]</center> | <center>[[supervisor-guide/Purpose|< Previous]] | [[supervisor-guide/StartingAgentDesktop|Next >]]</center> | ||
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Latest revision as of 04:32, 29 May 2024
Audience
The Supervisor Guide is intended for supervisors and managers of the Bright Pattern Contact Center-based call center who will use the Bright Pattern Contact Center applications to perform daily agent supervision and campaign management tasks. Readers of this guide are expected to be familiar with basic operations with Windows and Internet applications.