From Bright Pattern Documentation
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Latest revision as of 04:01, 29 May 2024
• 5.19
onLoadTransferData
This handler will be invoked during transfer initialization, when one agent sends interaction data to another agent. The handler will receive the CRM data that the transfer-initializer side will send via the return statement of the onRequestTransferData callback.
Request
Syntax
| on('ON_LOAD_TRANSFER_DATA', handler: OnLoadTransferDataHandler): void
type OnLoadTransferDataHandler = (interactionId: string, data: any) => void |
Parameters
| Parameter | Parameter Values | Data Type | Optional/Required | Description |
| interactionId | String | Required | The ID of the transferred interaction | |
| data | String | Required | The data that will come from another instance of your CRM integration from the agent that initiates the transfer |
Return Value
(None)