Latest revision as of 04:11, 29 May 2024

Selecting the enable warning sound checkbox enables the Agent Desktop to play a warning sound whenever service level thresholds are exceeded for the given statistic or metric.

enable gauge display

Selecting the enable gauge display checkbox will cause the widget to change its appearance when certain thresholds are exceeded (see below).

When gauge display is enabled, the following values may be defined:

warning threshold - Causes the gauge to change color when exceeded
alert threshold - Plays a warning sound when exceeded
max threshold - The most that can be displayed

Note: Deselecting the enable gauge display checkbox will cause the Secondary Statistic field to appear, allowing you to add a second statistic to the widget.

Gauge Display for Single Statistic widget

Secondary Statistic

The Secondary Statistic is a second statistic to be included in the widget, if desired. It is formatted as a percentage or duration. Possible secondary statistics are the same as those for the Primary Statistic described above.

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-<translate>= Single Statistic= <!--T:1-->
+= Single Statistic=
 The Single Statistic widget presents one type of statistic or metric for a given service interaction.
-== Settings == <!--T:2-->
+== Settings ==
 [[File:Single-Statistic-Config-53.PNG|650px|thumbnail|center|Single Statistic settings]]
-<!--T:3-->
 Users with the privilege ''Customize Wallboards'' may edit the control settings of wallboard widgets. Single Statistic settings are as follows.
-=== Title === <!--T:4-->
+=== Title ===
 ''Title'' is the name of the statistic widget. Widget titles, along with their icons, are displayed in the widget selector.
-=== Mode === <!--T:5-->
+=== Mode ===
 The default mode for single statistic is ''Single Statistic''; however, it is possible to change the mode to [[Wallboard-builder-reference-guide/Gauge|Gauge]].
-=== Primary Statistic === <!--T:6-->
+=== Primary Statistic ===
 The ''Primary Statistic'' is the main single statistic to be shown in the widget.
 The drop-down menu provides the following single statistics from which to choose:
-===== [[reporting-reference-guide/AllMetrics#Agents_Busy_With_Interactions_of_This_Service_.28Busy_Svc.29|Agents busy with this service]] ===== <!--T:7-->
+===== [[reporting-reference-guide/AllMetrics#Agents_Busy_With_Interactions_of_This_Service_.28Busy_Svc.29|Agents busy with this service]] =====
-===== [[reporting-reference-guide/AllMetrics#Average_Idle_Time_.28Avg_Idle_Time.29|Average idle time of matching agents]] ===== <!--T:8-->
+===== [[reporting-reference-guide/AllMetrics#Average_Idle_Time_.28Avg_Idle_Time.29|Average idle time of matching agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Average_Preview_Time_.28Avg_Preview_Time.29|Average preview time of matching agents]] ===== <!--T:9-->
+===== [[reporting-reference-guide/AllMetrics#Average_Preview_Time_.28Avg_Preview_Time.29|Average preview time of matching agents]] =====
-===== [[reporting-reference-guide/AllMetrics#My_Break_Time_.28BT.29|Break time total]] ===== <!--T:10-->
+===== [[reporting-reference-guide/AllMetrics#My_Break_Time_.28BT.29|Break time total]] =====
-===== [[Reporting-reference-guide/AllMetrics#Callbacks_Currently_Waiting_in_Queue_.28CB_Waiting.29|Callbacks in queue now]] ===== <!--T:11-->
+===== [[Reporting-reference-guide/AllMetrics#Callbacks_Currently_Waiting_in_Queue_.28CB_Waiting.29|Callbacks in queue now]] =====
-===== [[reporting-reference-guide/AllMetrics#Callbacks_Requested_for_the_Day_.28CB_Requested.29|Callbacks requested]] ===== <!--T:12-->
+===== [[reporting-reference-guide/AllMetrics#Callbacks_Requested_for_the_Day_.28CB_Requested.29|Callbacks requested]] =====
-===== [[reporting-reference-guide/AllMetrics#Completed_Records_in_Active_Lists_.28Lists_Completed.29|Completed records in active lists]] ===== <!--T:13-->
+===== [[reporting-reference-guide/AllMetrics#Completed_Records_in_Active_Lists_.28Lists_Completed.29|Completed records in active lists]] =====
-===== [[reporting-reference-guide/AllMetrics#Completed_Records_with_Personal_Agent_Assignments_.28Lists_P.A._Completed_or_P.A._Completed.29|Completed records with personal agent assignments]] ===== <!--T:14-->
+===== [[reporting-reference-guide/AllMetrics#Completed_Records_with_Personal_Agent_Assignments_.28Lists_P.A._Completed_or_P.A._Completed.29|Completed records with personal agent assignments]] =====
-===== [[reporting-reference-guide/AllMetrics#Total_Number_of_Records_in_Active_Lists_.28Lists_Records.29|Count of records in all active lists]] ===== <!--T:15-->
+===== [[reporting-reference-guide/AllMetrics#Total_Number_of_Records_in_Active_Lists_.28Lists_Records.29|Count of records in all active lists]] =====
-===== [[reporting-reference-guide/AllMetrics#Custom_Survey_Metric_1_.28Survey_1.29|Custom Survey Metric 1]] ===== <!--T:16-->
+===== [[reporting-reference-guide/AllMetrics#Custom_Survey_Metric_1_.28Survey_1.29|Custom Survey Metric 1]] =====
-===== [[reporting-reference-guide/AllMetrics#Custom_Survey_Metric_2_.28Survey_2.29|Custom Survey Metric 2]] ===== <!--T:17-->
+===== [[reporting-reference-guide/AllMetrics#Custom_Survey_Metric_2_.28Survey_2.29|Custom Survey Metric 2]] =====
-===== [[reporting-reference-guide/AllMetrics#Customer_Satisfaction_.28CSAT.29|Customer Satisfaction]] ===== <!--T:18-->
+===== [[reporting-reference-guide/AllMetrics#Customer_Satisfaction_.28CSAT.29|Customer Satisfaction]] =====
-===== [[reporting-reference-guide/AllMetrics#Estimated_Campaign_Duration_.28Est_Duration.29|Estimated campaign duration]] ===== <!--T:19-->
+===== [[reporting-reference-guide/AllMetrics#Estimated_Campaign_Duration_.28Est_Duration.29|Estimated campaign duration]] =====
-===== [[reporting-reference-guide/AllMetrics#Estimated_Wait_Time_.28IN_EWT.29|Estimated wait time]] ===== <!--T:20-->
+===== [[reporting-reference-guide/AllMetrics#Estimated_Wait_Time_.28IN_EWT.29|Estimated wait time]] =====
-===== [[reporting-reference-guide/AllMetrics#First_Call_Resolution_.28FCR.29|First Call Resolution]] ===== <!--T:21-->
+===== [[reporting-reference-guide/AllMetrics#First_Call_Resolution_.28FCR.29|First Call Resolution]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned.29|Inbound abandoned]] ===== <!--T:22-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned.29|Inbound abandoned]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned_.25.29|Inbound abandoned %]] ===== <!--T:23-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned_.25.29|Inbound abandoned %]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_in_IVR_for_the_Day_.28IN_IVR_Abandoned.29|Inbound abandoned in IVR]] ===== <!--T:24-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_in_IVR_for_the_Day_.28IN_IVR_Abandoned.29|Inbound abandoned in IVR]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Abandoned.29|Inbound abandoned in queue]] ===== <!--T:25-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Abandoned.29|Inbound abandoned in queue]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Abandoned_.25.29|Inbound abandoned in queue %]] ===== <!--T:26-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Abandoned_.25.29|Inbound abandoned in queue %]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_While_Ringing_for_the_Day_.28IN_Ringing_Abandoned.29|Inbound abandoned while ringing]] ===== <!--T:27-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_While_Ringing_for_the_Day_.28IN_Ringing_Abandoned.29|Inbound abandoned while ringing]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Dropped_by_System_in_IVR_for_the_Day_.28IN_IVR_Dropped.29|Inbound dropped by system in IVR]] ===== <!--T:28-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Dropped_by_System_in_IVR_for_the_Day_.28IN_IVR_Dropped.29|Inbound dropped by system in IVR]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Dropped_by_System_in_Queue_for_the_Day_.28IN_Queue_Dropped.29|Inbound dropped by system in queue]] ===== <!--T:29-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Dropped_by_System_in_Queue_for_the_Day_.28IN_Queue_Dropped.29|Inbound dropped by system in queue]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Dropped_by_System_While_Ringing_for_the_Day_.28IN_Ringing_Dropped.29|Inbound dropped by system while ringing]] ===== <!--T:30-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Dropped_by_System_While_Ringing_for_the_Day_.28IN_Ringing_Dropped.29|Inbound dropped by system while ringing]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Duration_Average_for_the_Day_.28IN_Avg_Talk_Time.29|Inbound duration average]] ===== <!--T:31-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Duration_Average_for_the_Day_.28IN_Avg_Talk_Time.29|Inbound duration average]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Duration_Total_for_the_Day_.28IN_Total_Talk_Time.29|Inbound duration total]] ===== <!--T:32-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Duration_Total_for_the_Day_.28IN_Total_Talk_Time.29|Inbound duration total]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_.28IN_Carried_Over.29|Inbound emails carried over]] ===== <!--T:33-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_.28IN_Carried_Over.29|Inbound emails carried over]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_for_New_Cases_.28IN_Carried_Over_New.29|Inbound emails carried over from previous day]] ===== <!--T:34-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Carried_Over_from_Previous_Day_for_New_Cases_.28IN_Carried_Over_New.29|Inbound emails carried over from previous day]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Closed_Without_Reply_for_the_Day_.28IN_Closed.29|Inbound emails dispositioned without reply]] ===== <!--T:35-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Closed_Without_Reply_for_the_Day_.28IN_Closed.29|Inbound emails dispositioned without reply]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_for_Existing_Queued_Cases|Inbound emails for existing queued cases]] ===== <!--T:36-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_for_Existing_Queued_Cases|Inbound emails for existing queued cases]] =====
-===== [[reporting-reference-guide/AllMetrics#Number_of_New_Emails_Processed_by_Agents.2C_Including_Replied.2C_Closed_Without_Reply.2C_Transferred_and_Service_Changes_.28IN_Handled_New.29|Inbound emails handled]] ===== <!--T:37-->
+===== [[reporting-reference-guide/AllMetrics#Number_of_New_Emails_Processed_by_Agents.2C_Including_Replied.2C_Closed_Without_Reply.2C_Transferred_and_Service_Changes_.28IN_Handled_New.29|Inbound emails handled]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28IN_Desktop.29|Inbound emails in personal queues now]] ===== <!--T:38-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28IN_Desktop.29|Inbound emails in personal queues now]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Unanswered_for_the_Day_.28IN_Ignored.29|Inbound emails not accepted]] ===== <!--T:39-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Unanswered_for_the_Day_.28IN_Ignored.29|Inbound emails not accepted]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Pulled_by_Agent_for_the_Day_.28IN_Pulled.29|Inbound emails pulled by agent]] ===== <!--T:40-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Pulled_by_Agent_for_the_Day_.28IN_Pulled.29|Inbound emails pulled by agent]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Replied_for_the_Day_.28IN_Replied.29|Inbound emails replied]] ===== <!--T:41-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Emails_Replied_for_the_Day_.28IN_Replied.29|Inbound emails replied]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Received_for_the_Day_for_New_Cases_.28IN_Received_New.29|Inbound emails that created new cases]] ===== <!--T:42-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Received_for_the_Day_for_New_Cases_.28IN_Received_New.29|Inbound emails that created new cases]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Handled_by_Agents_for_the_Day_.28IN_Handled.29|Inbound handled by agents]] ===== <!--T:43-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Handled_by_Agents_for_the_Day_.28IN_Handled.29|Inbound handled by agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Handled_for_the_Day_.28IN_Handled_.25.29|Inbound handled by agents %]] ===== <!--T:44-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Handled_for_the_Day_.28IN_Handled_.25.29|Inbound handled by agents %]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_Handled_by_Agents_.28IN_Active.29|Inbound handled by agents now]] ===== <!--T:45-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_Handled_by_Agents_.28IN_Active.29|Inbound handled by agents now]] =====
-===== [[Reporting-reference-guide/AllMetrics#Unique_Inbound_Calls_Handled_by_Agents_for_the_Day_.28IN_Handled_Unique.29|Inbound handled unique]] ===== <!--T:46-->
+===== [[Reporting-reference-guide/AllMetrics#Unique_Inbound_Calls_Handled_by_Agents_for_the_Day_.28IN_Handled_Unique.29|Inbound handled unique]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Being_Put_on_Hold_by_Agent.28s.29_for_the_Day_.28IN_on_Hold.29|Inbound held]] ===== <!--T:47-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Being_Put_on_Hold_by_Agent.28s.29_for_the_Day_.28IN_on_Hold.29|Inbound held]] =====
-===== [[reporting-reference-guide/AllMetrics#Unique_Inbound_Interactions_Being_Put_on_Hold_by_Agent.28s.29_for_the_Day_.28IN_on_Hold_Unique.29|Inbound held, non-transferred]] ===== <!--T:48-->
+===== [[reporting-reference-guide/AllMetrics#Unique_Inbound_Interactions_Being_Put_on_Hold_by_Agent.28s.29_for_the_Day_.28IN_on_Hold_Unique.29|Inbound held, non-transferred]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Currently_in_IVR_.28IN_in_IVR.29|Inbound in IVR now]] ===== <!--T:49-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Currently_in_IVR_.28IN_in_IVR.29|Inbound in IVR now]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_in_Queue_.28IN_Waiting.29|Inbound in queue now]] ===== <!--T:50-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_in_Queue_.28IN_Waiting.29|Inbound in queue now]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Interactions_Answered_in_Service_Level_Over_20_Most_Recent_Calls_.28IN_Svc_Level_.25_or_SLA.29|Inbound interactions answered in Service Level % (moving window)]] ===== <!--T:51-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Interactions_Answered_in_Service_Level_Over_20_Most_Recent_Calls_.28IN_Svc_Level_.25_or_SLA.29|Inbound interactions answered in Service Level % (moving window)]] =====
-===== [[reporting-reference-guide/AllMetrics#Max_Inbound_Wait_Time_.28IN_Max_Wait.29|Inbound longest wait now]] ===== <!--T:52-->
+===== [[reporting-reference-guide/AllMetrics#Max_Inbound_Wait_Time_.28IN_Max_Wait.29|Inbound longest wait now]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Queued_for_the_Day_.28IN_Queued.29|Inbound queued]] ===== <!--T:53-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Queued_for_the_Day_.28IN_Queued.29|Inbound queued]] =====
-===== [[Reporting-reference-guide/AllMetrics#Inbound_Calls_First_Time_Queued_for_the_Day_.28IN_Queued_Unique.29|Inbound queued unique]] ===== <!--T:54-->
+===== [[Reporting-reference-guide/AllMetrics#Inbound_Calls_First_Time_Queued_for_the_Day_.28IN_Queued_Unique.29|Inbound queued unique]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Received_for_the_Day_.28IN_Received.29|Inbound received]] ===== <!--T:55-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Received_for_the_Day_.28IN_Received.29|Inbound received]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Transfers_Received_for_the_Day_.28IN_Transfers.29|Inbound received as transfers]] ===== <!--T:56-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Transfers_Received_for_the_Day_.28IN_Transfers.29|Inbound received as transfers]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Rejected_or_Unanswered_by_Agents_for_the_Day_.28IN_Rejected.29|Inbound rejected or missed by agents]] ===== <!--T:57-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Rejected_or_Unanswered_by_Agents_for_the_Day_.28IN_Rejected.29|Inbound rejected or missed by agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Released_by_Agents_for_the_Day_.28IN_Agent_Disconnected.29|Inbound released by agents]] ===== <!--T:58-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Released_by_Agents_for_the_Day_.28IN_Agent_Disconnected.29|Inbound released by agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Released_by_Callers_for_the_Day_.28IN_Remote_Disconnected.29|Inbound released by callers]] ===== <!--T:59-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Released_by_Callers_for_the_Day_.28IN_Remote_Disconnected.29|Inbound released by callers]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Currently_Ringing_.28IN_Ringing.29|Inbound ringing on agents now]] ===== <!--T:60-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Currently_Ringing_.28IN_Ringing.29|Inbound ringing on agents now]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Routed_to_Agents_for_the_Day_.28IN_Routed.29|Inbound routed to agents]] ===== <!--T:61-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Routed_to_Agents_for_the_Day_.28IN_Routed.29|Inbound routed to agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Self_Serviced_for_the_Day_.28IN_Self_Serviced.29|Inbound self serviced]] ===== <!--T:62-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Self_Serviced_for_the_Day_.28IN_Self_Serviced.29|Inbound self serviced]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Service_Level_Target|Inbound Service Level target]] ===== <!--T:63-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Service_Level_Target|Inbound Service Level target]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Service_Level_Threshold|Inbound Service Level threshold]] ===== <!--T:64-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Service_Level_Threshold|Inbound Service Level threshold]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Short_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Sh-Abandoned.29|Inbound short-abandoned in queue]] ===== <!--T:65-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Calls_Short_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Sh-Abandoned.29|Inbound short-abandoned in queue]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Short_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Sh-Abandoned_.25.29|Inbound short-abandoned in queue %]] ===== <!--T:66-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Calls_Short_Abandoned_in_Queue_for_the_Day_.28IN_Queue_Sh-Abandoned_.25.29|Inbound short-abandoned in queue %]] =====
-===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Transferred_by_Agents_for_the_Day_.28IN_Transferred.29|Inbound transferred away]] ===== <!--T:67-->
+===== [[reporting-reference-guide/AllMetrics#Inbound_Interactions_Transferred_by_Agents_for_the_Day_.28IN_Transferred.29|Inbound transferred away]] =====
-===== [[reporting-reference-guide/AllMetrics#Busy_Agents_.28Busy.29|Matching agents busy]] ===== <!--T:68-->
+===== [[reporting-reference-guide/AllMetrics#Busy_Agents_.28Busy.29|Matching agents busy]] =====
-===== [[reporting-reference-guide/AllMetrics#Logged-in_Agents_.28Logged_In.29|Matching agents logged-in]] ===== <!--T:69-->
+===== [[reporting-reference-guide/AllMetrics#Logged-in_Agents_.28Logged_In.29|Matching agents logged-in]] =====
-===== [[reporting-reference-guide/AllMetrics#Not_Ready_Agents_.28Not_Ready.29|Matching agents not ready]] ===== <!--T:70-->
+===== [[reporting-reference-guide/AllMetrics#Not_Ready_Agents_.28Not_Ready.29|Matching agents not ready]] =====
-===== [[reporting-reference-guide/AllMetrics#Agents_Ready_.28Ready.29|Matching agents ready]] ===== <!--T:71-->
+===== [[reporting-reference-guide/AllMetrics#Agents_Ready_.28Ready.29|Matching agents ready]] =====
-===== [[reporting-reference-guide/AllMetrics#Net_Promoter_Score_.28NPS.29|Net Promoter Score]] ===== <!--T:72-->
+===== [[reporting-reference-guide/AllMetrics#Net_Promoter_Score_.28NPS.29|Net Promoter Score]] =====
-===== [[reporting-reference-guide/AllMetrics#Number_of_Interactions_Re-categorized_from_a_Different_Service_by_Agents_.28IN_Svc_Change_Received.29|Number of interactions recategorized from a different service]] ===== <!--T:73-->
+===== [[reporting-reference-guide/AllMetrics#Number_of_Interactions_Re-categorized_from_a_Different_Service_by_Agents_.28IN_Svc_Change_Received.29|Number of interactions recategorized from a different service]] =====
-===== [[reporting-reference-guide/AllMetrics#Number_of_Interactions_Recategorized_to_a_Different_Service_by_Agents_.28IN_Svc_Changed.29|Number of interactions recategorized to a different service]] ===== <!--T:74-->
+===== [[reporting-reference-guide/AllMetrics#Number_of_Interactions_Recategorized_to_a_Different_Service_by_Agents_.28IN_Svc_Changed.29|Number of interactions recategorized to a different service]] =====
-===== [[reporting-reference-guide/AllMetrics#Number_of_Unsolicited_Emails_and_Follow-up_Responses_Started_and_Discarded_by_Agents_for_the_Day_.28OUT_Discarded.29|Number of nonreplies started and discarded by agents]] ===== <!--T:75-->
+===== [[reporting-reference-guide/AllMetrics#Number_of_Unsolicited_Emails_and_Follow-up_Responses_Started_and_Discarded_by_Agents_for_the_Day_.28OUT_Discarded.29|Number of nonreplies started and discarded by agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Number_of_Records_Excluded_by_DNC_Lists_from_Active_Lists_.28Lists_DNC.29|Number of records excluded by DNC lists from active Lists]] ===== <!--T:76-->
+===== [[reporting-reference-guide/AllMetrics#Number_of_Records_Excluded_by_DNC_Lists_from_Active_Lists_.28Lists_DNC.29|Number of records excluded by DNC lists from active Lists]] =====
-===== [[reporting-reference-guide/AllMetrics#Occupancy_in_Campaign.2FService_.28Occupancy.29|Occupancy of matching agents]] ===== <!--T:77-->
+===== [[reporting-reference-guide/AllMetrics#Occupancy_in_Campaign.2FService_.28Occupancy.29|Occupancy of matching agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Call_Attempts_for_the_Day_.28OUT_Dialed.29|Outbound call attempts]] ===== <!--T:78-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Call_Attempts_for_the_Day_.28OUT_Dialed.29|Outbound call attempts]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Call_Attempts_Currently_in_Progress_.28OUT_in_Progress.29|Outbound call attempts in progress now]] ===== <!--T:79-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Call_Attempts_Currently_in_Progress_.28OUT_in_Progress.29|Outbound call attempts in progress now]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Current_Calling_Rate_.28OUT_Call_Rate.29|Outbound calling rate now]] ===== <!--T:80-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Current_Calling_Rate_.28OUT_Call_Rate.29|Outbound calling rate now]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_at_any_Stage_for_the_Day_.28OUT_Abandoned.29|Outbound calls abandoned]] ===== <!--T:81-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_at_any_Stage_for_the_Day_.28OUT_Abandoned.29|Outbound calls abandoned]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_at_any_Stage_for_the_Day_.28OUT_Abandoned_.25.29|Outbound calls abandoned %]] ===== <!--T:82-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_at_any_Stage_for_the_Day_.28OUT_Abandoned_.25.29|Outbound calls abandoned %]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_in_IVR_for_the_Day_.28OUT_IVR_Abandoned.29|Outbound calls abandoned in IVR]] ===== <!--T:83-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_in_IVR_for_the_Day_.28OUT_IVR_Abandoned.29|Outbound calls abandoned in IVR]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_in_IVR_for_the_Day_.28OUT_IVR_Abandoned_.25.29|Outbound calls abandoned in IVR %]] ===== <!--T:84-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_in_IVR_for_the_Day_.28OUT_IVR_Abandoned_.25.29|Outbound calls abandoned in IVR %]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_in_Queue_for_the_Day_.28OUT_Queue_Abandoned.29|Outbound calls abandoned in queue]] ===== <!--T:85-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_in_Queue_for_the_Day_.28OUT_Queue_Abandoned.29|Outbound calls abandoned in queue]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_in_Queue_for_the_Day_.28OUT_Queue_Abandoned_.25.29|Outbound calls abandoned in queue %]] ===== <!--T:86-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Calls_Abandoned_in_Queue_for_the_Day_.28OUT_Queue_Abandoned_.25.29|Outbound calls abandoned in queue %]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_While_Ringing_for_the_Day_.28OUT_Ringing_Abandoned.29|Outbound calls abandoned while ringing]] ===== <!--T:87-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Abandoned_While_Ringing_for_the_Day_.28OUT_Ringing_Abandoned.29|Outbound calls abandoned while ringing]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Answered_Calls_That_Did_Not_Connect_to_Agent_in_Compliance_Time.2C_Per_Day_.28OUT_Unattended.29|Outbound calls answered, out of connection speed compliance]] ===== <!--T:88-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Answered_Calls_That_Did_Not_Connect_to_Agent_in_Compliance_Time.2C_Per_Day_.28OUT_Unattended.29|Outbound calls answered, out of connection speed compliance]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Calls_That_Did_Not_Connect_to_Agent_in_Compliance_Time.2C_Per_Day_.28OUT_Unattended_.25.29|Outbound calls answered, out of connection speed compliance %]] ===== <!--T:89-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Calls_That_Did_Not_Connect_to_Agent_in_Compliance_Time.2C_Per_Day_.28OUT_Unattended_.25.29|Outbound calls answered, out of connection speed compliance %]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Attempts_Failed_for_the_Day_.28OUT_Failed.29|Outbound calls attempts failed]] ===== <!--T:90-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Attempts_Failed_for_the_Day_.28OUT_Failed.29|Outbound calls attempts failed]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Successful_Calls_Attempts_for_the_Day_.28OUT_Answered.29|Outbound calls attempts successful]] ===== <!--T:91-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Successful_Calls_Attempts_for_the_Day_.28OUT_Answered.29|Outbound calls attempts successful]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Successful_Call_Attempts_for_the_Day_.28OUT_Answered_.25.29|Outbound calls attempts successful %]] ===== <!--T:92-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Outbound_Successful_Call_Attempts_for_the_Day_.28OUT_Answered_.25.29|Outbound calls attempts successful %]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Dropped_in_IVR_for_the_Day_.28OUT_IVR_Dropped.29|Outbound calls dropped in IVR]] ===== <!--T:93-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Dropped_in_IVR_for_the_Day_.28OUT_IVR_Dropped.29|Outbound calls dropped in IVR]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Dropped_in_Queue_for_the_Day_.28OUT_Queue_Dropped.29|Outbound calls dropped in queue]] ===== <!--T:94-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Dropped_in_Queue_for_the_Day_.28OUT_Queue_Dropped.29|Outbound calls dropped in queue]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Dropped_While_Ringing_for_the_Day_.28OUT_Ringing_Dropped.29|Outbound calls dropped while ringing]] ===== <!--T:95-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Dropped_While_Ringing_for_the_Day_.28OUT_Ringing_Dropped.29|Outbound calls dropped while ringing]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Duration_Average_for_the_Day_.28OUT_Avg_Talk_Time.29|Outbound calls duration average]] ===== <!--T:96-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Duration_Average_for_the_Day_.28OUT_Avg_Talk_Time.29|Outbound calls duration average]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Duration_Total_for_the_Day_.28OUT_Total_Talk_Time.29|Outbound calls duration total]] ===== <!--T:97-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Duration_Total_for_the_Day_.28OUT_Total_Talk_Time.29|Outbound calls duration total]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Currently_in_IVR_.28OUT_in_IVR.29|Outbound calls in IVR %]] ===== <!--T:98-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Currently_in_IVR_.28OUT_in_IVR.29|Outbound calls in IVR %]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Currently_in_Queue_.28OUT_Waiting.29|Outbound calls in queue now]] ===== <!--T:99-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Currently_in_Queue_.28OUT_Waiting.29|Outbound calls in queue now]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Queued_for_the_Day_.28OUT_Queued.29|Outbound calls queue]] ===== <!--T:100-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Queued_for_the_Day_.28OUT_Queued.29|Outbound calls queue]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Rejected_or_Unanswered_by_Agents_for_the_Day_.28OUT_Rejected.29|Outbound calls rejected or missed by agents]] ===== <!--T:101-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Rejected_or_Unanswered_by_Agents_for_the_Day_.28OUT_Rejected.29|Outbound calls rejected or missed by agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Agent_for_the_Day_.28OUT_Agent_Disconnected.29|Outbound calls released by agent]] ===== <!--T:102-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Agent_for_the_Day_.28OUT_Agent_Disconnected.29|Outbound calls released by agent]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Remote_Party_for_the_Day_.28OUT_Remote_Disconnected.29|Outbound calls released by remote party]] ===== <!--T:103-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Released_by_Remote_Party_for_the_Day_.28OUT_Remote_Disconnected.29|Outbound calls released by remote party]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Delivered_to_Agents_and_Currently_Ringing_.28OUT_Ringing.29|Outbound calls ringing on agents now]] ===== <!--T:104-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Delivered_to_Agents_and_Currently_Ringing_.28OUT_Ringing.29|Outbound calls ringing on agents now]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Routed_to_Agents_for_the_Day_.28OUT_Routed.29|Outbound calls routed to agents]] ===== <!--T:105-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Routed_to_Agents_for_the_Day_.28OUT_Routed.29|Outbound calls routed to agents]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Self_Serviced_for_the_Day_.28OUT_Self_Serviced.29|Outbound calls self serviced]] ===== <!--T:106-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Self_Serviced_for_the_Day_.28OUT_Self_Serviced.29|Outbound calls self serviced]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Transferred_by_Agents_for_the_Day_.28OUT_Xfers_or_OUT_Transferred.29|Outbound calls transferred away]] ===== <!--T:107-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Calls_Transferred_by_Agents_for_the_Day_.28OUT_Xfers_or_OUT_Transferred.29|Outbound calls transferred away]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28OUT_Desktop.29|Outbound emails in personal queue]] ===== <!--T:108-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Emails_Currently_on_Agents.2C_Saved_in_Personal_Queues_.28OUT_Desktop.29|Outbound emails in personal queue]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Interactions_Handled_by_Agents_for_the_Day.2F_Number_of_Unsolicited_Emails_and_Follow-up_Responses_.28OUT_Handled.29|Outbound interactions handled by agents (email - send non-replies)]] ===== <!--T:109-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Interactions_Handled_by_Agents_for_the_Day.2F_Number_of_Unsolicited_Emails_and_Follow-up_Responses_.28OUT_Handled.29|Outbound interactions handled by agents (email - send non-replies)]] =====
-===== [[reporting-reference-guide/AllMetrics#Outbound_Interactions_Currently_Handled_by_Agents_.28OUT_Active.29|Outbound interactions handled by agents now]] ===== <!--T:110-->
+===== [[reporting-reference-guide/AllMetrics#Outbound_Interactions_Currently_Handled_by_Agents_.28OUT_Active.29|Outbound interactions handled by agents now]] =====
-===== [[reporting-reference-guide/AllMetrics#Time_in_Preview_.28Preview_Duration.29|Preview duration now]] ===== <!--T:111-->
+===== [[reporting-reference-guide/AllMetrics#Time_in_Preview_.28Preview_Duration.29|Preview duration now]] =====
-===== [[reporting-reference-guide/AllMetrics#Records_Attempted_for_the_Day_.28Attempted.29|Records attempts]] ===== <!--T:112-->
+===== [[reporting-reference-guide/AllMetrics#Records_Attempted_for_the_Day_.28Attempted.29|Records attempts]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Attempted_for_the_Day_.28Attempted_.25.29|Records attempts %]] ===== <!--T:113-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Attempted_for_the_Day_.28Attempted_.25.29|Records attempts %]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Completed_in_Active_Lists_.28Active_Lists_Completed_.25.29|Records completed in active lists %]] ===== <!--T:114-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Completed_in_Active_Lists_.28Active_Lists_Completed_.25.29|Records completed in active lists %]] =====
-===== [[reporting-reference-guide/AllMetrics#Records_Completed_for_the_Day_.28Completed.29|Records completions]] ===== <!--T:115-->
+===== [[reporting-reference-guide/AllMetrics#Records_Completed_for_the_Day_.28Completed.29|Records completions]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Completed_for_the_Day_.28Completed_.25.29|Records completions %]] ===== <!--T:116-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Completed_for_the_Day_.28Completed_.25.29|Records completions %]] =====
-===== [[Reporting-reference-guide/AllMetrics#Records_Dialable_Right_Now_.28Dialable.29|Records Dialable Right Now (Dialable)]] ===== <!--T:117-->
+===== [[Reporting-reference-guide/AllMetrics#Records_Dialable_Right_Now_.28Dialable.29|Records Dialable Right Now (Dialable)]] =====
-===== [[reporting-reference-guide/AllMetrics#Number_of_Records_in_Quota_Groups_That_Reached_Quota_Limits_.28Out_of_Quota.29|Records in quota groups that reached quota limits]] ===== <!--T:118-->
+===== [[reporting-reference-guide/AllMetrics#Number_of_Records_in_Quota_Groups_That_Reached_Quota_Limits_.28Out_of_Quota.29|Records in quota groups that reached quota limits]] =====
-===== [[reporting-reference-guide/AllMetrics#Records_Previewed_for_the_Day_.28Previewed.29|Records previews]] ===== <!--T:119-->
+===== [[reporting-reference-guide/AllMetrics#Records_Previewed_for_the_Day_.28Previewed.29|Records previews]] =====
-===== [[reporting-reference-guide/AllMetrics#Records_Skipped_for_the_Day_.28Skipped.29|Records skips]] ===== <!--T:120-->
+===== [[reporting-reference-guide/AllMetrics#Records_Skipped_for_the_Day_.28Skipped.29|Records skips]] =====
-===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Skipped_for_the_Day_.28Skipped_.25.29|Records skips %]] ===== <!--T:121-->
+===== [[reporting-reference-guide/AllMetrics#Percentage_of_Records_Skipped_for_the_Day_.28Skipped_.25.29|Records skips %]] =====
-===== [[reporting-reference-guide/AllMetrics#Remaining_Records_in_Active_Lists_.28Lists_Remaining_or_RR.29|Remaining records in active lists]] ===== <!--T:122-->
+===== [[reporting-reference-guide/AllMetrics#Remaining_Records_in_Active_Lists_.28Lists_Remaining_or_RR.29|Remaining records in active lists]] =====
-===== [[reporting-reference-guide/AllMetrics#Remaining_Records_With_Personal_Agent_Assignments_.28Lists_P.A._Remaining.29|Remaining records with personal agent assignments]] ===== <!--T:123-->
+===== [[reporting-reference-guide/AllMetrics#Remaining_Records_With_Personal_Agent_Assignments_.28Lists_P.A._Remaining.29|Remaining records with personal agent assignments]] =====
-===== [[reporting-reference-guide/AllMetrics#My_Success_Rate_.28SR.29|Success rate]] ===== <!--T:124-->
+===== [[reporting-reference-guide/AllMetrics#My_Success_Rate_.28SR.29|Success rate]] =====
-==== services ==== <!--T:125-->
+==== services ====
 Clicking the '''services''' link allows you to select and add the available services that are associated with the single statistic.
-==== enable warning sound ==== <!--T:126-->
+==== enable warning sound ====
 Selecting the ''enable warning sound'' checkbox enables the Agent Desktop to play a warning sound whenever service level thresholds are exceeded for the given statistic or metric.
-==== enable gauge display ==== <!--T:127-->
+==== enable gauge display ====
 Selecting the ''enable gauge display'' checkbox will cause the widget to change its appearance when certain thresholds are exceeded (see below).
-<!--T:128-->
 When gauge display is enabled, the following values may be defined:
 * '''warning threshold''' - Causes the gauge to change color when exceeded
@@ Line 272: / Line 270: @@
 * '''max threshold''' - The most that can be displayed
-<!--T:129-->
 '''Note:''' Deselecting the ''enable gauge display'' checkbox will cause the [[wallboard-builder-reference-guide/SingleStat#Secondary_Statistic|Secondary Statistic]] field to appear, allowing you to add a second statistic to the widget.
-<!--T:130-->
 [[File:Gauge-Display-316.png|350px|thumbnail|center|Gauge Display for Single Statistic widget]]
-=== Secondary Statistic === <!--T:131-->
+=== Secondary Statistic ===
 The ''Secondary Statistic'' is a second statistic to be included in the widget, if desired. It is formatted as a percentage or duration. Possible secondary statistics are the same as those for the [[wallboard-builder-reference-guide/SingleStat#Primary_Statistic|Primary Statistic]] described above.
-</translate>

Latest revision as of 04:11, 29 May 2024

Single Statistic

Settings

Title

Mode

Primary Statistic

services

enable warning sound

enable gauge display

Secondary Statistic

Contentsto top