From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Chat
| Line 18: | Line 18: | ||
=== Co-browsing === | === Co-browsing === | ||
| − | *[[Agent-guide/Tutorials/Chat/Co-browsing | Co- | + | *[[Agent-guide/Tutorials/Chat/SurflyCo-browsing | How to Co-browse with Surfly Integration]] |
| + | *[[Agent-guide/Tutorials/Chat/Co-browsing | How to Co-browse]] | ||
=== Creating Cases === | === Creating Cases === | ||
Revision as of 19:15, 8 June 2020
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Service Chat Tutorials
If chat is enabled for your contact center, you will be chatting with either other contact center users via the Chat Center, or with customers routed to you via service chats.
The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions personal chats. The chat interactions that you have with customers are called service chats.
Articles
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Flagging Chats
Follow-ups
Forms
Multiple Chats
Sending Chat Messages
Terminate the Chat
Transfers
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