From Bright Pattern Documentation
• 5.19
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Agent Desktop Client-Side JavaScript API Specification
Introduction
General Information
Agent State
Configuration Controls
- getTeams
- getTeamMembers
- getServicesList
- getService
- setService
- setVariable
- getPhoneDevicesList
- getPhoneDevice
- setPhoneDevice
- getDIDNumbersList
- getDIDNumber
- setDIDNumber
Interaction Controls
- startChat
- sendChatMessage
- suggestChatMessage
- acceptInteraction
- rejectInteraction
- getDispositionsList
- setDisposition
- addNote
- updateNote
- replaceNote
- setRescheduleWindow
- switchActiveInteraction
- addInteractionAssociatedObject
- setInteractionActiveScreen
- blindTransfer
- transfer
Call Controls
- startCall
- setCallMute
- setCallHold
- sendDtmf
- consultCall
- inviteToCallConference
- removeFromCallConference
- destroyCallConference
Complete and Terminate an Interaction
Recording Controls
Widget Controls
Callbacks
- onLogin
- onLogout
- onAgentStateChange
- onInteractionStateChange
- onNewInteraction
- onInteractionEnd
- onSaveActivityRecord
- onActiveInteractionSwitch
- onRequestTransferData
- onLoadTransferData
- onSearchKnowledgeBase
- onGetKnowledgeBaseArticle
- onActivateInteractionScreen
- onScreenRecordingStateChange
- onWidgetMinimizedChange
- onServerError
- onSoftphoneStatusChange
- onAudioDeviceChange
- onPhoneCapabilitiesChange
- onCallAudioQualityAlert
- onWebScreenPopCustom
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