From Bright Pattern Documentation
< 5.3:Supervisor-guide | Tutorials
Revision as of 17:27, 20 March 2019 by imported>Elizabeth
<translate>= Agent Management = Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth.
Section Articles
- How to Change an Agent's State
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
- How to Turn On/Off Supervision Modes
</translate>