• 5.19

onLoadTransferData

This handler will be invoked during transfer initialization, when one agent sends interaction data to another agent. The handler will receive the CRM data that the transfer-initializer side will send via the return statement of the onRequestTransferData callback.

Request

Syntax

on('ON_LOAD_TRANSFER_DATA', handler: OnLoadTransferDataHandler): void type OnLoadTransferDataHandler = (interactionId: string, data: any) => void

Parameters

Parameter	Parameter Values	Data Type	Optional/Required	Description
interactionId		String	Required	The ID of the transferred interaction
data		String	Required	The data that will come from another instance of your CRM integration from the agent that initiates the transfer

Return Value

(None)

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