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• 5.19 • 5.3 • 5.8

Polycom ハードフォン設定

この手順では、 Polycom Configuration Utilityウェブインターフェイスで Polycomハードフォンを手動で設定および登録する方法を示します。例としてPolycom SoundStation IP 6000を使用しています。

ウェブインターフェイスでPolycom電話を設定する方法は、いくつかあります。シンプルセットアップ、回線設定、SIPです。次の手順では、回線設定について説明します。 シンプルセットアップまたはSIPを使用しないことをお勧めします。

必須条件

Polycom電話機にh Bright Patternコンタクトセンターのソフトウェアを設定するには、 専用のSIPアドレスが必要です。リクエストに基づいてBright Pattern オペレーションはこれを作成します。このアドレスには冗長性が確保されている（つまり、2つのサーバーが含まれている）ため、1つだけのSIPアドレスが必要です。

Procedure

Step 1: Locate the IP address, SIP extension number, and password of the Polycom phone

1. On the Polycom phone, hit Menu > Status > Network > TCP/IP Parameters, and note the listed IP address.
   
   
2. Note the SIP extension number on the display of the Polycom phone.
   
   
3. You can locate or set the phone password by logging into /Admin > Setup > Manage > Modify (pencil button) > the SIP extension you wish to register > Phone Settings tab > Common Settings > Phone Password.
   
   

Step 2: Open the phone’s configuration utility web interface on a web browser

1. Enter the IP address of the Polycom phone in the address bar of your web browser. # When prompted for credentials, select Admin and enter your password. If you don’t know the password or you have never changed it, it is likely “456”.
   
   
   

   Polycom web interface login screen
   
   
   
2. The phone cannot be in use during configuration. Before proceeding to Step 3, check that the phone is not being used. Note that if the phone is in use, you will not be able to access the configuration utility.
   
   
3. We recommend doing a phone backup before proceeding, in case you need to undo what you did. Go to Utilities > Phone Backup & Restore and click Phone Backup.
   
   
   

   Utilities > Phone Backup & Restore
   
   
   

Step 3: Edit Lines settings

Note that if your phone freezes during any part of configuration, you can unplug/restart it and try again.

1. Go to Settings > Lines.
   
   
   

   Settings > Lines
   
   
   
2. Under Line 1 > Identification, set:
   
   
   

   Settings > Line 1 > Identification settings
   
   
   
   1. Display name: Any name
      
      
   2. Address: The path to your Polycom phone in the following format: extension number@<tenant>.brightpattern.com.
      
      This corresponds to the field “Phone registers dynamically as” in Bright Pattern’s Contact Center Administrator application, section Directory > Hardphones > <Your extension number> > Properties. For example:
      
      
      

      Contact Center Administrator > Hardphones > Properties
      
      
      
   3. Authentication User ID: The authentication username of your Polycom phone (e.g., “9999”).
      
      The Authentication User ID and Authentication password correspond to the “Username” and password as set in Bright Pattern’s Contact Center Administrator application, section Directory > Hardphones > <Your extension number > Authentication. For example:
      
      
      

      Contact Center Administrator > Directory > Hardphones > <Your extension number > Authentication
      
      
      
   4. Authentication password: The password of your Polycom phone
      
      
   5. Label: Any; this will be shown on the phone’s screen
      
      
   6. Type: Select “Private” or “Shared”
      
      
   7. Third Party Name: Any; OK to leave blank
      
      
   8. Number of Line Keys: Any (e.g., “1”)
      
      
   9. Calls Per Line: Any (e.g., “8”)
      
      
   10. Ring Type: Select
       
       
3. Under Line 1 > Outbound Proxy, set:
   
   
   

   Line 1 > Outbound Proxy settings
   
   
   
   1. Address: Must be empty (if any value is here, you must remove it)
      
      
   2. Port: Must be “0”
      
      
   3. Transport: Leave as “UDPOnly”
      
      
4. Under Line 1 > Server 1:
   
   
   

   Line 1 > Server 1 settings
   
   
   
   1. Address: The address in the following format: <tenant>-sip.brightpattern.com (e.g., “example-sip.brightpattern.com). Note that this address is created by Bright Pattern Operations upon request.
      
      
   2. Port: Set “0” (The default is 0. Do not type any other port number here because it comes from the DNS server automatically.)
      
      
   3. Transport: Select “DNSnaptr”. (default).
      
      
   4. Expires (s): The expiration period in seconds - “60” (default is “3600”)
      
      
   5. Register: Select “Yes” (if you select “No,” the phone will not be registered)
      
      
   6. Retry Timeout (ms): The timeout period in milliseconds (e.g., “0”). The default is 100 ms. If you set “0”, the timeout will be set to default.
      
      
   7. Retry Maximum Count: The max number of times to retry (e.g., “3”)
      
      
   8. Line Seize Timeout (s): The line seize timeout in seconds (e.g., “30”)
      
      

Step 4: Check for software updates on the Polycom phone

1. We recommend updating to the latest software on the Polycom phone at least once per year.
   
   
2. Still in Polycom’s web interface, go to Utilities > Software Upgrade.
   
   
   

   Utilities > Software Upgrade
   
   
   
3. In Phone Details, you will see your current software version. Leave this as-is.
   
   
4. Click Check for Updates.
   
   
   

   Phone Details
   
   
   
5. Now you will see the Software available at Polycom server drop-down list. Select and run the latest version (e.g., “4.0.14.1388D”).
   
   
6. Click Install. The phone will restart. The software update takes about 2–5 minutes.
   
   

Polycom phone configuration is now complete.

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