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• 5.19

WFM Integration Tutorials

  • How To Configure Calabrio WFM Integration within Bright Pattern
  • How to Configure Verint WFM Integration within Bright Pattern
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Retrieved from "https://help.brightpattern.com/index.php?title=5.19:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Tutorials&oldid=129709"

Contentsto top

  • Contact Center Administrator Guide
    • Introduction
  • Contact Center Administrator IntroductionUser Interface
  • Contact Center Administrator User InterfaceTutorials
  • About TutorialsConcepts
  • About ConceptsUsers and Teams
  • Users & Teams SectionsDirectory
  • Directory SectionsScenario Entries
  • Scenario Entries SectionsScenarios
  • About ScenariosWorkflows
  • WorkflowsServices and Campaigns
  • About Services & CampaignsLists
  • ListsDo Not Call Lists
  • Do Not Call ListsTasks
  • Tasks SectionsCase & Contact Management
  • Case & Contact Management SectionsCall Center Configuration
  • Call Center Configuration Sections
    • Call Center Configuration Overview
    • General Settings
    • Integration Accounts
      • Overview
      • AI Provider
      • AWS
      • Bot / Chat suggestions engine
      • Co-browsing
      • External Knowledge Base
      • Loxysoft WFM
      • Messenger
      • Microsoft Dynamics 365
      • Microsoft Teams
      • Natural Language Understanding
      • Next Caller
      • NICE
      • OneCloude UCaaS
      • Remote Assistance
      • RightNow
      • Salesforce.com
      • SCIM
      • ServiceNow
      • Single Sign-On
      • Speech To Text
      • Statistics Data Receiver
      • Teleopti WFM
      • Text To Speech
      • The Data Group (TDG)
      • WFM
      • Zapier
      • Zendesk
    • Identification
    • Knowledge Base
    • Calendars
    • Hours of Operation
    • State Calling Hours
    • Auxiliary Skills
    • Language Skills
    • Audio Treatments
    • Shared Voice Segments
    • Voicemail
    • Phone Devices
    • Omni-Channel Routing
    • Chat Settings
    • Email Settings
    • STT Configuration
    • Direct Chat Invite Quality Management
  • Quality Management SectionsReporting
  • Reporting SectionsCustom
  • Custom SectionsSecurity
  • Security SectionsApplication Notes
  • Application NotesAppendices
  • Appendices