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• 5.2 • 5.3

Manual Augmentation System

The Manual Augmentation System component is a button that enables any form with contact fields to be augmented with more contact data. Note that this component only works if data augmentation is configured in your contact center's Integration Accounts with data providers such as The Data Group and Next Caller.

The Manual Augmentation System component is outlined in red on the example form shown.


Manual Augmentation System component in Configuration mode


To add this component to your form, hold and drag the component from the component menu on the left, onto the blank form on the right.


Field Properties

This component's field properties are described as follows.


Manual Augmentation System field properties


Style

The Style property allows you to change the way that a control element appears on a form.

You can select a style from the following options:

  • << None >>
  • Text
  • Title
  • Label
  • Hyperlink
  • Note

You can also click add/edit to add another style or edit the selected style, choosing from different fonts, sizes, colors, and other style elements.


Select font, size, color, and other style elements


Clicking Save as allows you to name and save the style you just added/edited, and that style becomes available in the drop-down selector for the Style and Edit Style properties.


Save the style with a new name


Edit Style

The Edit Style property allows you to select the style defined in the Style property. The style you select here is what is shown on the form.


Label text

The Label text is the text label for this control, and it is shown on the form itself. For example, specifying form label "Augment this!" will display "Augment this!" on the control.




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