Contents
- Introduction
- Dynamic Layout Editor
- Static Layout Editor
- Form-Building Exercises
- How to Configure Activity Forms
- How to Configure Activity History Forms
- Customizing Activity History Forms to Show Notes
- How to Display Searchable Call List Columns in Activity Forms
- All Form Controls
- Address1 Postal Addresses
- All Email Addresses
- All Phone Numbers
- All Postal Addresses
- Button
- Call Number
- Checkbox
- Company Text
- Complete System
- Contact Source
- Date Time
- Disposition Button
- Disposition System
- Email Address
- Employees Text
- Field
- Fields Group
- First Text
- Goto Page
- Hyperlink
- Label
- Last Text
- List
- Manual Augmentation System
- MediaPlayer URL
- Messenger
- 1 Messengers
- Notes
- Notes System
- Number
- Phone-home Multi phone
- Phone Number
- Picture Static
- Primarymail Multi email addresses
- Revenue Text
- Search Panel
- Segment Key Value List
- Spacer
- Summary Text
- Text
- Title Text
- US State
- Voice Signature
- Voice Signature System
Messengers
The Messengers control is just like the Messenger component (available in Static Layout Editor view), except instead of placing icons for social messengers such as Facebook Messenger, LINE, Telegram, and Viber, this control places only the messenger contact data on the form, sans the icons.
If messenger integrations have been configured for your contact center, the control will link to a saved messenger contact via the data field array Contact.messengers. Messenger integrations are configured in the Contact Center Administrator application, section Integration Accounts.
Field Properties
This component has just two properties: Data Field and Orientation. Only the Orientation property can be edited.
Data Field
The data field is a variable that gets and fills in messenger contact data on the form. For this control, the Data field is automatically set to $(Contact.messengers).
Orientation
This property allows you to display the messenger contacts either horizontally or vertically on the form.
