Contents
- Introduction
- Dynamic Layout Editor
- Static Layout Editor
- Form-Building Exercises
- How to Configure Activity Forms
- How to Configure Activity History Forms
- Customizing Activity History Forms to Show Notes
- How to Display Searchable Call List Columns in Activity Forms
- All Form Controls
- Address1 Postal Addresses
- All Email Addresses
- All Phone Numbers
- All Postal Addresses
- Button
- Call Number
- Checkbox
- Company Text
- Complete System
- Contact Source
- Date Time
- Disposition Button
- Disposition System
- Email Address
- Employees Text
- Field
- Fields Group
- First Text
- Goto Page
- Hyperlink
- Label
- Last Text
- List
- Manual Augmentation System
- 1 MediaPlayer URL
- Messenger
- Messengers
- Notes
- Notes System
- Number
- Phone-home Multi phone
- Phone Number
- Picture Static
- Primarymail Multi email addresses
- Revenue Text
- Search Panel
- Segment Key Value List
- Spacer
- Summary Text
- Text
- Title Text
- US State
- Voice Signature
- Voice Signature System
MediaPlayer URL
The MediaPlayer URL component is used to play the specified message to the agent. This can be used, for example, for voicemail-based preview campaigns, where voicemail messages initially received from customers via an interactive voice response (IVR) application are used to form a calling list for a follow-up outbound campaign. During the campaign, preview forms appearing in the Agent Desktops will have MediaPlayer URL links, allowing the agents to listen to customers’ messages before calling them.
To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.
Settings
The following settings can be specified for the Media Player URL component.
Style
Select or define the text style for this element. Choose from the following options:
- << None >>
- Text
- Title
- Label
- Hyperlink
- Note
MediaPlayer URL
The URL is the link to the message to be played. This can be a scenario variable in the $(varname) format.
