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• 5.2 • 5.3

Voice Signature

The Voice Signature control allows the agent to flag a current call as having voice signature. This control is displayed on a form as checkbox during an active interaction.


Voice Signature checkbox on a form


Field Properties

Once you have placed the control onto your form canvas, you can edit the field properties by clicking the pencil icon on the component. The field properties are described as follows.


Voice Signature properties


Edit Mode Style

Edit Mode Style is the common property that allows you to select, edit, or add a style for this form control. For example, you may select "Text" from the selector, and click Add / Edit to change the style (e.g., font, color, etc.) of the Voice Signature checkbox text.


Add / Edit style


Label

You can specify the label of the Voice Signature control (e.g., "Has voice signature"), which is shown on the form.




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