How to Use Group Chat For more information on Internal Chat, see [[agent-guide/HowtoUseInternalChat|''How to Use Internal Chat'']].For more information on Service Chat, see sections about [[agent-guide/HowtoSendChatMessages|''Handling Service Chats'']].[[File:Group-Chat-Screenshot-50.PNG|thumb|800px|center|Overview of Group Chat]]Group Chat is accessible through the ''Chat Center''. To access the ''Chat Center'', click on the [[File:Group-Chat-Call-Center-Icon-50.PNG|26px]] icon. To initiate a Group Chat, click '''Create New Group''' (this is the '''+''' icon to the right of ''#Groups'').[[File:Group-Chat-Create-New-50.PNG|thumb|400px|center|How to create a new Group Chat]]The default Group Chat channel name is ''#New Chat Group''. To rename a Group Chat, click in the ''#New Chat Group'' field and type the new name. When you are finished, click anywhere outside of the field and the new name will save.[[File:Group-Chat-Rename50.PNG|thumb|400px|center|Edit the name of a Group Chat to stay organized]]When you have created a Group Chat, you have the ability to add and remove members. Furthermore, any member in a Group Chat can ''Invite'' additional members.To add members to the new chat group, follow these steps:# Click the '''+''' icon in the ''Invite'' area of the Chat Center.# The pop-up directory ''Select Agent for Chat'' will appear. Use the search bar at the top of the directory or scroll down the list to find a user.# Click on the user you would like to add to your Group Chat and then click '''Select'''. Members may be added one at a time.[[File:Group-Chat-Invite-50.PNG|thumb|400px|center|Selected members will be highlighted]]While anyone in a Group Chat can invite additional users, the creator of the group can remove any or all specific members. Additionally, any user can remove themself from a chat.To remove a member from the chat Group, click the '''X''' icon to the right of their name. [[File:Group-Chat-Remove-50.PNG|thumb|400px|center|How to remove Group Chat members]]To remove yourself from a group, click the '''X''' to the right of any Group Chat. [[File:Group-Chat-Remove-Self-50.PNG|thumb|400px|center|How to remove yourself from a Group Chat]]If you removed yourself from a group you did not create, the creator can ''Invite'' you again and all previous messages can be viewed. If you are the creator of a Group Chat and delete it, the group will be removed for all users.Once you have created or are added to a Group Chat, you can send and receive messages regardless of of your state (e.g. ''Ready'', ''Not Ready'', ''Supervising'', etc.). To send a message, type in the ''Text Input Area'' area, then press the '''Enter''' key or click on the '''Send the message'''[[File:Group-Chat-Send-Message-50.PNG|26px]] icon.[[File:Group-Chat-Message-50.PNG|thumb|400px|center|Example of a Group Chat]]If you have been active in another chat or even logged out of Agent Desktop, when you return you will see the number of missed messages next to a given group.[[File:Group-Chat-Message-Notification-50.PNG|thumb|400px|center|Numeric display of missed messages from the "CSR Group Chat"]]This feature is reserved for future use.