From Bright Pattern Documentation
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The Disposition System component is a drop-down menu that duplicates the function of the Disposition Selector of the Agent Desktop application. For more information, see section [[agent-guide/HowtoEnterDispositionsandNotes|How to Enter Dispositions and Notes]] of the ''Agent Guide''. A form can have only one component of this type and it will have the same disposition set as the Disposition Selector of the Agent Desktop (i.e., the [[contact-center-administrator-guide/DispositionsTab|disposition set]] configured for the service/campaign associated with the given interaction). | The Disposition System component is a drop-down menu that duplicates the function of the Disposition Selector of the Agent Desktop application. For more information, see section [[agent-guide/HowtoEnterDispositionsandNotes|How to Enter Dispositions and Notes]] of the ''Agent Guide''. A form can have only one component of this type and it will have the same disposition set as the Disposition Selector of the Agent Desktop (i.e., the [[contact-center-administrator-guide/DispositionsTab|disposition set]] configured for the service/campaign associated with the given interaction). | ||
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'''Note''': This control is supported in version 5.x for forms created in the Form Builder application version 3.x. For component properties, see Bright Pattern Contact Center Documentation [https://help3x.brightpattern.com/3.18:Form-builder-reference-guide/DispositionSystem version 3.x]. | '''Note''': This control is supported in version 5.x for forms created in the Form Builder application version 3.x. For component properties, see Bright Pattern Contact Center Documentation [https://help3x.brightpattern.com/3.18:Form-builder-reference-guide/DispositionSystem version 3.x]. | ||
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[[File:Activity-Form-Disposition-System.png|225px|Activity form disposition system component]] | [[File:Activity-Form-Disposition-System.png|225px|Activity form disposition system component]] | ||
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Latest revision as of 04:09, 29 May 2024
• 日本語
Disposition System
The Disposition System component is a drop-down menu that duplicates the function of the Disposition Selector of the Agent Desktop application. For more information, see section How to Enter Dispositions and Notes of the Agent Guide. A form can have only one component of this type and it will have the same disposition set as the Disposition Selector of the Agent Desktop (i.e., the disposition set configured for the service/campaign associated with the given interaction).
Note: This control is supported in version 5.x for forms created in the Form Builder application version 3.x. For component properties, see Bright Pattern Contact Center Documentation version 3.x.
