提供: Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Calls | HowtoReleaseaCall
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If after-call work is used for the service associated with the release call, the ''Contact Info Panel'' will show the status of this call as ''Wrap-up'', and the ''User Status Indicator/Selector'' will indicate that you are in the [[agent-guide/HowtoInterpretYourCurrentStateInformation|After Call Work]] state. Otherwise, you will be immediately switched to [[agent-guide/HowtoInterpretYourCurrentStateInformation|Ready]] or [[agent-guide/HowtoInterpretYourCurrentStateInformation|Not Ready]], depending on the system settings and/or the state you may have previously requested. | If after-call work is used for the service associated with the release call, the ''Contact Info Panel'' will show the status of this call as ''Wrap-up'', and the ''User Status Indicator/Selector'' will indicate that you are in the [[agent-guide/HowtoInterpretYourCurrentStateInformation|After Call Work]] state. Otherwise, you will be immediately switched to [[agent-guide/HowtoInterpretYourCurrentStateInformation|Ready]] or [[agent-guide/HowtoInterpretYourCurrentStateInformation|Not Ready]], depending on the system settings and/or the state you may have previously requested. | ||
Revision as of 22:10, 25 June 2020
通話終了
通話を終える時に、エージェント側または相手側が電話を切ることができます。相手側が電話を切った場合、エージェント側で特に何もする必要はありません。
エージェント側で電話を切る方法は以下の通りです。
- 通話終了 ボタン
をクリックします。 - アクティブ対話リストの本コールの上にカーソルを合わせると表示されるX アイコンをクリックします。
- Alt-Qキーボードショートカットを利用し電話を切ります。
If after-call work is used for the service associated with the release call, the Contact Info Panel will show the status of this call as Wrap-up, and the User Status Indicator/Selector will indicate that you are in the After Call Work state. Otherwise, you will be immediately switched to Ready or Not Ready, depending on the system settings and/or the state you may have previously requested.