Latest revision as of 10:26, 20 December 2024

• 日本語

• 5.19 • 5.3 • 5.8

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-<translate>= Integration Accounts =
+= Integration Accounts =
-Integration accounts enable your contact center to work with third-party systems, such as customer relationship management (CRM) and workforce management (WFM) applications.
+*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Overview | Overview]]
+*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/AIProvider|AI Provider]]
-[[File:Integration-Accounts-50.png|thumb|800px|center|Call Center Configuration &gt; Integration Accounts]]
-== Types of Integration Accounts ==
-Bright Pattern Contact Center solution supports out-of-the-box integration with the following types of solutions:
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/AmazonAWS | AWS]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/BotChatSuggestionsEngine | Bot / Chat suggestions engine]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Co-browsing | Co-browsing]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/ExternalKnowledgeBase | External Knowledge Base]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/LoxysoftWFM | Loxysoft WFM]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Messenger | Messenger]]
-*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NICE | NICE]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/MicrosoftDynamics365 | Microsoft Dynamics 365]]
+*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/MicrosoftTeams|Microsoft Teams]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NaturalLanguageUnderstanding | Natural Language Understanding]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NextCaller | Next Caller]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NICE | NICE]]
+*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/OneCloudUCaaS | OneCloude UCaaS]]
+*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RemoteAssistance |  Remote Assistance]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RightNow | RightNow]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Salesforce.com | Salesforce.com]]
+*[[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SCIM | SCIM]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/ServiceNow | ServiceNow]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SingleSign-On | Single Sign-On]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SpeechToText | Speech To Text]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/StatisticsDataReceiver | Statistics Data Receiver]]
+*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/TeleoptiWFM | Teleopti WFM]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/TextToSpeech | Text To Speech]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/The Data GroupTDG | The Data Group (TDG)]]
@@ Line 27: / Line 28: @@
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zapier | Zapier]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zendesk | Zendesk]]
-== Managing Integration Accounts ==
-=== How to Add a New Integration Account ===
-# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
-# At the bottom of the screen, click the '''add''' ('''+''') button. The Types dialog will open.<br /><br />
-# Select the type of integration account to add (see links to various types above).
-=== How to Edit an Existing Integration Account ===
-# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
-# From the listed accounts shown, select the integration account you want to edit.<br /><br />
-# In the Properties pane that opens, edit properties as desired.<br /><br />
-# Click '''Apply''' to save your changes.
-=== How to Delete an Integration Account ===
-# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
-# From the listed accounts shown, select the integration account you want to remove.<br /><br />
-#  At the bottom of the screen, click the '''delete''' ('''X''') button.<br /><br />
-# Confirm the deletion and click '''Apply''' to save your changes.
-== Notes ==
-Version 1.1 and later of the Transport Layer Security (TLS) encryption protocol is used to ensure the security of the data passed between Bright Pattern and CRM applications.
-The reports required for workforce scheduling are configured for automatic generation and delivery via the [[contact-center-administrator-guide/ScheduledReports|Scheduled Reports]] screen of the Contact Center Administrator application.
-</translate>

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Latest revision as of 10:26, 20 December 2024

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