From Bright Pattern Documentation
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| − | == What format can be used for hold music? == | + | == What format can be used for hold music? == |
Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. Although we do not currently support MP3 files or stereo audio, support for stereo audio and additional file types will be added at a later time. | Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. Although we do not currently support MP3 files or stereo audio, support for stereo audio and additional file types will be added at a later time. | ||
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Hold music is uploaded in the Contact Center Administrator application, section [[contact-center-administrator-guide/AudioTreatments|Audio Treatments]]. | Hold music is uploaded in the Contact Center Administrator application, section [[contact-center-administrator-guide/AudioTreatments|Audio Treatments]]. | ||
| − | + | [[Category:FAQ]] | |
| − | [[Category:FAQ]] | ||
Latest revision as of 04:09, 29 May 2024
• 日本語
Hold Music
What format can be used for hold music?
Bright Pattern currently supports .WAV files in the following format: G.711 μ-law mono 8 KBPS format. Although we do not currently support MP3 files or stereo audio, support for stereo audio and additional file types will be added at a later time.
Hold music is uploaded in the Contact Center Administrator application, section Audio Treatments.