提供: Bright Pattern Documentation
Created page with "ここでは、 STT 統合アカウントの設定方法について説明し..." |
Created page with "== 手順 == #コンタクトセンター管理者アプリケーションの''設定> https://help.brightpattern.com/5.4:Contact-center-administrator-guide/CallCenterConfig..." |
||
| Line 5: | Line 5: | ||
== | == 手順 == | ||
# | #コンタクトセンター管理者アプリケーションの''設定> [[https://help.brightpattern.com/5.4:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SpeechToText | コールセンターの設定 > 統合アカウント]]''へ移動し、音声合成 (STT)オプションを選択します。Then enter in your account details. Note that if you do not see Speech to Text as an option when adding a new integration account, that option has not been enabled for your contact center. See your service provider for more information.<br /><br /> | ||
#Click the '''add account''' (“'''+'''”) button, and select account type '''Speech To Text (STT)'''.<br /><br />[[File:STT-integration-5310.PNG|center|thumb|800px|Create integration account]]<br /><br /> | #Click the '''add account''' (“'''+'''”) button, and select account type '''Speech To Text (STT)'''.<br /><br />[[File:STT-integration-5310.PNG|center|thumb|800px|Create integration account]]<br /><br /> | ||
# Then select your speech-to-text account type: Watson, Google synchronous STT, or GoVivace.<br /><br />[[File: STT-Provider-Type-5310.PNG|center|thumb|800px|Speech-to-text account type]]<br /><br /> | # Then select your speech-to-text account type: Watson, Google synchronous STT, or GoVivace.<br /><br />[[File: STT-Provider-Type-5310.PNG|center|thumb|800px|Speech-to-text account type]]<br /><br /> | ||
Revision as of 10:45, 19 February 2020
• English
音声合成の設定方法
音声合成 (STT)統合アカウントを使って、評価の目的で通話をテキストに変換できます。 トランスクリプトは評価コンソールの トランスクリプトディスプレイで表示されます。
ここでは、 STT 統合アカウントの設定方法について説明します。
手順
- コンタクトセンター管理者アプリケーションの設定> []へ移動し、音声合成 (STT)オプションを選択します。Then enter in your account details. Note that if you do not see Speech to Text as an option when adding a new integration account, that option has not been enabled for your contact center. See your service provider for more information.
- Click the add account (“+”) button, and select account type Speech To Text (STT).
Create integration account - Then select your speech-to-text account type: Watson, Google synchronous STT, or GoVivace.
Speech-to-text account type - In Properties, fill in the credentials for your instance type. For property descriptions, see the Contact Center Administrator Guide, section Speech To Text Integration (STT).
- Click Apply to save your changes.
- Now you will be able to use STT for quality management purposes.
< 前へ | 次へ >
