通話録音の有効化

通話録音を有効にすると、スーパーバイザーまたは品質評価者権限を持つ管理者は、評価目的で評価コンソールのタイムラインで通話録音を聞くことができます。

In this section, you will learn how to enable call recording for your contact center.

In the Contact Center Administrator application, go to section Configuration > Quality Management > Call Recording and Monitoring.
Select the record calls option. Note that this is a system-wide setting, which means that all calls will be recorded unless call recording has been disabled on the service level.

Enable call recording
That’s it. Click Apply to save your changes.

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