OneCloud Integration
Configuring a OneCloud integration account allows your contact center to use an enterprise-level communications channel that comes with chat and call capabilities, user-presence visibility, and directory access during service interactions with customers. Each agent will need to authenticate in Agent Desktop with OneCloud in order for Bright Pattern Contact Center to access their OneCloud data, allowing them to use the full range of the integration's features.
Please note that your contact center is allowed only one instance of a OneCloud integration account. If you wish to create a different OneCloud integration account, you must delete the existing instance.
Deleting an existing OneCloud integration account will disable access for all users in the account. Upon creating a new OneCloud integration account, all users in the account will need to re-authenticate with the OneCloud integration through their Agent Desktop user profiles.
OneCloud UCaaS Properties
The properties of the OneCloud integration account are described below.
Type
Automatically set to OneCloud UCaaS.
Name
The unique name of this integration account. Note that this setting will also determine the name of the folder in the Agent Desktop Directory that contains OneCloud contacts.
Account domain
The domain name of your OneCloud account.
API URL
The base URL for the OneCloud API. This URL is used for both user authentication and API calls.
API key
The API key used for server-side API calls to OneCloud, such as retrieving the list of OneCloud users. This key is provided by your OneCloud administrator.
Client ID
The Client ID used for OAuth2 authentication of BPCC users with OneCloud. This ID is provided by your OneCloud administrator.
Client Secret
The Client Secret used for OAuth2 authentication of BPCC users with OneCloud. This secret is provided by your OneCloud administrator.