<translate>= Speech To Text Integration (STT) = Speech To Text (STT) integration allows your contact center to use speech-to-text functionality to transcribe voice calls and save the transcriptions to interaction records. Full-text transcripts are searchable and include sentiment attributes (if Natural Language Understanding is enabled).
Bright Pattern integrates with STT providers such as IBM Watson, GoVivace, and Google.
Watson Properties
The properties of the Watson integration are described as follows.
Name
Name is the name of the integration account.
Type
For this integration account, Watson is the type of account.
URL
The default URL is wss://stream.watsonplatform.net. Note that only the wss:// prefix is allowed.
Username
Username is the Watson account username.
Password
Password is the Watson account password.
Default account
Select the Default account checkbox if this integration account is to be the default STT integration account.
GoVivace Properties
The properties of the GoVivace integration are described as follows.
Name
Name is the name of the integration account.
URL
The default URL is wss://services.govivace.com/telephony. Note that only the wss:// prefix is allowed.
API Key
The API Key is the GoVivace API key.
Default account
Select the Default account checkbox if this integration account is to be the default STT integration account.
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