提供: Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Calls | HowtoReleaseaCall
通話終了
通話を終える時に、エージェント側または相手側が電話を切ることができます。相手側が電話を切った場合、エージェント側で特に何もする必要はありません。
There are several ways to release the call from your side:
- Click the End call button
. - Click the X icon that appears when you mouse over this call in the Active Communications List.
- Use the Alt-Q keyboard shortcut to release the current call.
If after-call work is used for the service associated with the release call, the Contact Info Panel will show the status of this call as Wrap-up, and the User Status Indicator/Selector will indicate that you are in the After Call Work state. Otherwise, you will be immediately switched to Ready or Not Ready, depending on the system settings and/or the state you may have previously requested.