Bright Pattern Contact Center version 5.2.4 includes the following new feature.
Skill Mapping for LoxySoft WFM Integration
Version 5.2.4 introduces skill mapping for your LoxySoft WFM integration account. Skill mapping allows you to map your contact center’s service names to code numbers in your Loxysoft account when configuring your integration account.
For more information, see the Contact Center Administrator Guide, section Integration Accounts.