Bright Pattern Contact Center version 5.3.6 is a minor release.
Note: If you are upgrading to this version from a previous release, be sure to review the prior What's New documents for any versions you may have skipped past, as these documents include important information about features for each specific version.
Changes in System Behavior
This section describes changes in system behavior for this release.
“Listen to call recordings and view chat transcripts on assigned services” Privilege
Starting from this release, the user privilege Listen to call recordings and view chat transcripts on assigned services will no longer require a supervisor license.
The following features have been added or updated for this release.
Expanded Scheduled Reports Parameters
In the Contact Center Administrator application, section Report Templates, when scheduling hourly reports, the following options are added to the Time Frame reports parameter: Today and This Week. The new options allow hourly reports to generate data for the period of “today” or “this week” at the Repeat Every setting’s interval. Note that in Bright Pattern Contact Center version 5.2.x, it was possible to configure a Daily Report to run every 15 minutes and include data for Today; the new parameters make it possible to generate similar reports.
Email Queue Scalability
Version 5.3.6 includes performance improvements in queue handling that allow you to have more emails in storage and in the push queue.
For more information about known issues for Bright Pattern Contact Center, please see Known Issues and Workarounds.