BPCC Version 5.2.10 Release Notes

See what's new for Bright Pattern Contact Center version 5.2.10.

Request Callback for Outbound Voice Services

Outbound Voice service functionality allows Request Callback for Preview mode; this makes it possible for an agent to be reserved for a requested callback without indication to the agent.

For more information, see the Contact Center Administrator Guide, section Outbound - General.

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