Bright Pattern Contact Center version 5.2.1 includes the following new features.
New Zealand Date Format
The locale English-NZ has been added to the Contact Center Administrator application. When selected, the date format changes to DD/MM/YYYY. The locale can be selected via the application settings.
Auto Pin Case on Agent-Initiated Chat and Call
A new case and contact management setting allows cases created from an active call or chat to be automatically pinned to the creating agent. Automatically pinning interactions helps agents keep better track of work by preventing important chats and calls from getting lost.
For more information, see the Contact Center Administrator Guide, section Case & Contact Management > General Settings.