| Line 23: | Line 23: | ||
==== Search ==== | ==== Search ==== | ||
| − | + | Search settings | |
==== Return fields ==== | ==== Return fields ==== | ||
| Line 29: | Line 29: | ||
==== Recordset name ==== | ==== Recordset name ==== | ||
| + | This is the name of the recordset. | ||
Revision as of 23:22, 1 August 2018
Bright Pattern Search Object
The Bright Pattern Search Object block finds an existing object in the database. Note this block will replace the Retrieve Internal Record block starting from version 5.2.2 of Bright Pattern Contact Center software.
Conditional Exits
Failed
The Failed conditional exit is executed if the search operation failed, due to invalid parameters, timeout, or network connectivity to external CRM (e.g. Salesforce).
No Data
The No data conditional exit is executed if no data matching the specified search criteria is found.
Settings
Title Text
Title Text is the name of the instance of the block. Enter a name in the text field and the new name of the block will appear in the flowchart.
Object type
The Object type drop-down menu allows you to choose the type of object you want to search for in the internal database. You may choose Case, Contact', Company, or Activity History. Depending on what object type is selected, the settings change as follows:
Search
Search settings
Return fields
(add button) - enter value
Recordset name
This is the name of the recordset.