From Bright Pattern Documentation
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The Bright Pattern ''Reporting Reference Guide'' is intended for personnel responsible for contact center operations including: | The Bright Pattern ''Reporting Reference Guide'' is intended for personnel responsible for contact center operations including: | ||
* Definition of contact center services and interaction processing scenarios | * Definition of contact center services and interaction processing scenarios | ||
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<center>[[reporting-reference-guide/Purpose|< Previous]] | [[reporting-reference-guide/GeneralInformationAboutAccesstoReportsandRecords|Next >]]</center> | <center>[[reporting-reference-guide/Purpose|< Previous]] | [[reporting-reference-guide/GeneralInformationAboutAccesstoReportsandRecords|Next >]]</center> | ||
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Latest revision as of 04:32, 29 May 2024
Audience
The Bright Pattern Reporting Reference Guide is intended for personnel responsible for contact center operations including:
- Definition of contact center services and interaction processing scenarios
- Contact center workforce management
- Assessment of contact center efficiency and quality of customer service
- Outbound campaign definition and execution
- General contact center management