From Bright Pattern Documentation
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The Bright Pattern Contact Center ''Reporting Reference Guide'' describes the reports available out of the box with the Bright Pattern Contact Center solution. These reports contain key performance indicators for the main contact center resources, such as agents, agent teams, services, and scenarios. | The Bright Pattern Contact Center ''Reporting Reference Guide'' describes the reports available out of the box with the Bright Pattern Contact Center solution. These reports contain key performance indicators for the main contact center resources, such as agents, agent teams, services, and scenarios. | ||
The guide also explains how to interpret campaign results, search for interaction records, and review associated call recordings and chat transcripts. | The guide also explains how to interpret campaign results, search for interaction records, and review associated call recordings and chat transcripts. | ||
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Latest revision as of 04:32, 29 May 2024
Purpose
The Bright Pattern Contact Center Reporting Reference Guide describes the reports available out of the box with the Bright Pattern Contact Center solution. These reports contain key performance indicators for the main contact center resources, such as agents, agent teams, services, and scenarios.
The guide also explains how to interpret campaign results, search for interaction records, and review associated call recordings and chat transcripts.