From Bright Pattern Documentation
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Introduction | Introduction | ||
*[[scenario-builder-reference-guide/Purpose | Purpose]] | *[[scenario-builder-reference-guide/Purpose | Purpose]] | ||
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*[[scenario-builder-reference-guide/AddtoCallingList | Add to Calling List]] | *[[scenario-builder-reference-guide/AddtoCallingList | Add to Calling List]] | ||
*[[scenario-builder-reference-guide/Answer | Answer]] | *[[scenario-builder-reference-guide/Answer | Answer]] | ||
| + | *[[scenario-builder-reference-guide/Ask a Bot | Ask a Bot]] | ||
*[[scenario-builder-reference-guide/AttachedData | Attached Data]] | *[[scenario-builder-reference-guide/AttachedData | Attached Data]] | ||
| + | *[[scenario-builder-reference-guide/ChatBotSelectAccount | Chat Bot Select Account]] | ||
| + | *[[scenario-builder-reference-guide/BrightPatternCreateObject | Bright Pattern Create Object]] | ||
| + | *[[scenario-builder-reference-guide/BrightPatternDeleteObject | Bright Pattern Delete Object]] | ||
| + | *[[scenario-builder-reference-guide/BrightPatternSearchObject | Bright Pattern Search Object]] | ||
| + | *[[scenario-builder-reference-guide/BrightPatternUpdateObject | Bright Pattern Update Object]] | ||
*[[scenario-builder-reference-guide/CollectDigits | Collect Digits]] | *[[scenario-builder-reference-guide/CollectDigits | Collect Digits]] | ||
*[[scenario-builder-reference-guide/Comment | Comment]] | *[[scenario-builder-reference-guide/Comment | Comment]] | ||
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*[[scenario-builder-reference-guide/GetUserConfiguration | Get User Configuration]] | *[[scenario-builder-reference-guide/GetUserConfiguration | Get User Configuration]] | ||
*[[scenario-builder-reference-guide/Goto | Goto]] | *[[scenario-builder-reference-guide/Goto | Goto]] | ||
| + | *[[scenario-builder-reference-guide/IdentifyContact | Identify Contact]] | ||
*[[scenario-builder-reference-guide/If | If]] | *[[scenario-builder-reference-guide/If | If]] | ||
*[[scenario-builder-reference-guide/InternalMessage | Internal Message]] | *[[scenario-builder-reference-guide/InternalMessage | Internal Message]] | ||
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*[[scenario-builder-reference-guide/ServiceNowUpdateObject | ServiceNow Update Object]] | *[[scenario-builder-reference-guide/ServiceNowUpdateObject | ServiceNow Update Object]] | ||
*[[scenario-builder-reference-guide/SetAgentState | Set Agent State]] | *[[scenario-builder-reference-guide/SetAgentState | Set Agent State]] | ||
| + | *[[scenario-builder-reference-guide/SetCase | Set Case]] | ||
*[[scenario-builder-reference-guide/SetCustomReportingField | Set Custom Reporting Field]] | *[[scenario-builder-reference-guide/SetCustomReportingField | Set Custom Reporting Field]] | ||
*[[scenario-builder-reference-guide/SetDisposition | Set Disposition]] | *[[scenario-builder-reference-guide/SetDisposition | Set Disposition]] | ||
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Scenario Example | Scenario Example | ||
*[[scenario-builder-reference-guide/ScenarioExample | Scenario Example]] | *[[scenario-builder-reference-guide/ScenarioExample | Scenario Example]] | ||
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Latest revision as of 04:32, 29 May 2024
Scenario Builder Reference Guide
Introduction
Scenario Builder Application
Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Ask a Bot
- Attached Data
- Chat Bot Select Account
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- Identify Contact
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- Retrieve Internal Record
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Search Directory
- Self-Service Provided
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Case
- Set Custom Reporting Field
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object
Variables and Expressions
Voice Segment Types
Scenario Example