提供: Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | Calls | Overview
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*[[Agent-guide/Tutorials/Calls/HowtoRejectanIncomingCall | 受信電話の拒否]] | *[[Agent-guide/Tutorials/Calls/HowtoRejectanIncomingCall | 受信電話の拒否]] | ||
| − | === | + | ===後処理と対話結果=== |
| − | *[[Agent-guide/Tutorials/Calls/HowtoEnterDispositionsandNotes | | + | *[[Agent-guide/Tutorials/Calls/HowtoEnterDispositionsandNotes | 対話結果とコメント]] |
| − | *[[Agent-guide/Tutorials/Calls/HowtoWrapUpAfter-callWork | | + | *[[Agent-guide/Tutorials/Calls/HowtoWrapUpAfter-callWork | 後処理のラップアップ]] |
=== Callback Reservation === | === Callback Reservation === | ||
Revision as of 19:52, 19 July 2020
コールチュートリアル
これらのチュートリアルでは、音声通話に関連する手順（ダイヤル、受け入れ、転送、ミュート、フラグ設定）について説明しています。
記事
基本情報
コールの応答/拒否
後処理と対話結果
Callback Reservation
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Remote Assistance
- Overview: Remote Assistance During Calls
- How to Start Remote Assistance During a Phone Call
- How to Transfer a Call with an Active Remote Assistance Session