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The ''Team Email'' report provides key performance indicators for teams handling interactions of the email media type. It has the same set of metrics as the [[reporting-reference-guide/AgentEmailReport|Agent Email Report]], combined for all agents of selected teams who handled email interactions. | The ''Team Email'' report provides key performance indicators for teams handling interactions of the email media type. It has the same set of metrics as the [[reporting-reference-guide/AgentEmailReport|Agent Email Report]], combined for all agents of selected teams who handled email interactions. | ||
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<center>[[reporting-reference-guide/AgentEmailReport|< Previous]] | [[reporting-reference-guide/ConcurrentUsersReport|Next >]]</center> | <center>[[reporting-reference-guide/AgentEmailReport|< Previous]] | [[reporting-reference-guide/ConcurrentUsersReport|Next >]]</center> | ||
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Latest revision as of 04:32, 29 May 2024
Team Email Report
The Team Email report provides key performance indicators for teams handling interactions of the email media type. It has the same set of metrics as the Agent Email Report, combined for all agents of selected teams who handled email interactions.