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From Bright Pattern Documentation
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5.19:Contact-center-administrator-guide
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CallCenterConfiguration
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Revision as of 13:19, 26 September 2022 by
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5.19
Contents
Contact Center Administrator Guide
Introduction
Contact Center Administrator Introduction
User Interface
Contact Center Administrator User Interface
Tutorials
About Tutorials
Concepts
About Concepts
Users and Teams
Users & Teams Sections
Directory
Directory Sections
Scenario Entries
Scenario Entries Sections
Scenarios
About Scenarios
Workflows
Workflows
Services and Campaigns
About Services & Campaigns
Lists
Lists
Do Not Call Lists
Do Not Call Lists
Tasks
Tasks Sections
Case & Contact Management
Case & Contact Management Sections
Call Center Configuration
Call Center Configuration Sections
Call Center Configuration Overview
General Settings
Integration Accounts
Overview
AI Provider
AWS
Bot / Chat suggestions engine
Co-browsing
External Knowledge Base
Loxysoft WFM
Messenger
Microsoft Dynamics 365
Natural Language Understanding
Next Caller
NICE
Remote Assistance
RightNow
Salesforce.com
SCIM
ServiceNow
Single Sign-On
Speech To Text
Statistics Data Receiver
Teleopti WFM
Text To Speech
The Data Group (TDG)
WFM
Zapier
Zendesk
Identification
Knowledge Base
Calendars
Hours of Operation
State Calling Hours
Auxiliary Skills
Language Skills
Audio Treatments
Shared Voice Segments
Voicemail
Phone Devices
Omni-Channel Routing
Chat Settings
Email Settings
STT Configuration
Direct Chat Invite
Quality Management
Quality Management Sections
Reporting
Reporting Sections
Custom
Custom Sections
Security
Security Sections
Application Notes
Application Notes
Appendices
Appendices
WFM Integration Tutorials
How To Configure Calabrio WFM Integration within Bright Pattern
How to Configure Verint WFM Integration within Bright Pattern
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