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Chat Bot Select Account

The Chat Bot Select Account block is what turns a regular chat scenario into a bot-enabled chat scenario.

This scenario block serves a couple of important functions:

• It tells the system that a bot will be used for this scenario
• If your system has more than one bot/chat suggestions engine integration account configured, it lets you select a specific bot for this scenario

It's possible for your contact center to have many bot integrations. Thus, it's important to specify which bot to use.

Settings

Chat Bot Select Account scenario block settings

Title text

The name of the scenario block (any).

Account

The bot/chat suggestions engine integration account to be used for this scenario. The drop-down selector shows all such accounts configured for your contact center. If you do not see any listed, you need to add an integration account.

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