提供: Bright Pattern Documentation
< 5.19:Agent-guide‎ | Tutorials‎ | Calls‎ | HowtoRedialaPreviouslyDialedNumber
Revision as of 22:11, 25 June 2020 by Sergem (talk | contribs) (Created page with "thumb")
移動先: 案内検索
• 한국어 • español • Deutsch • français • العربية • English
• 5.19 • 5.3 • 5.8

How to Redial a Previously Dialed Number

You can redial any of the up to a hundred of your most recent calls, which includes both users and contacts.


You may redial both users and contacts


To redial the last dialed number, follow these steps:

  1. Click the Initiate call button Initiate-Call-Button-50.png. The last previously dialed number will appear in the Number Input Field.
  2. If necessary, select the service as described in section How to Make an Outbound Call.
  3. Click the Initiate call button again to connect to this number.


以前かけた電話番号のうち、一つをリダイヤルする手順は以下の通りです。

  1. 最近使ったコンタクト タブをクリックします。
  2. 表示されるリストから番号を選択してください。選択されたコンタクトは 番号入力フィールドで表示されます。
  3. 必要な場合、 外線電話のかけ方に従ってサービスを選択してください。
  4. 呼び出し ボタンをクリックしてください。


Note: You may also initiate a redial by hovering over the user or contact record until the info card appears, then click the phone icon.


最近使ったコンタクト


The previously dialed numbers in the Recent list will be marked with the outgoing call icon Recent-Outgoing-Call-50.png.

This list also contains the following:

  • Successful-Outgoing-Call-50.png Records of successful incoming calls
  • Agent-guide-image44.png Missed calls
  • Chat-Session-Icon-50.png Chat sessions
  • ACL-Email-Icon-50.PNG Emails
    < 前へ | 次へ >