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• 5.19 • 5.3 • 5.8

発信ー DNC

サービス & キャンペーンの 発信タブにあるこのセクションは、発信禁止リスト（DNC）を指定します。このリストを使って、キャンペーン中にダイヤル対象となるレコードが照合されます。DNCリストに一致したレコードはダイヤルされません。詳しい情報については、発信禁止リストをご覧ください。

Campaigns & Services > Outbound Voice Service > Outbound > DNC

To add a DNC list:

1. Log in as Admin to the Contact Center Administrator application.
2. Navigate to Campaigns & Services > Outbound Voice Service > Outbound > DNC.
3. Click add.
4. Select the desired DNC List from the drop-down menu.
5. Specify the disposition that will be attached to the call attempts whose phone numbers match numbers in this DNC list.

If the campaign is part of a campaign link group, the selected DNC list can be applied automatically to all other campaigns in the link group. To indicate that the list shall apply to all campaigns in the link group, select the apply to all campaigns in link group checkbox.

When selecting an internal DNC list, note that by default, agents will be able to add new numbers to this list during the given campaign (e.g., upon request of the called party). If you wish to block this capability, deselect the append OK checkbox.

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