外部のIVRを使ってスピードダイヤル
一部の発信コールでは、IVRが使われます。 IVR（自動音声応答装置）とは、コンピュータシステムのプロンプトに対して話すか電話のキーを押すことを求める電話メニューです。適切なプロンプトを使うことによって、最終的に目的のコンタクトに電話がつながります。 IVRは、企業が受信コールを管理するのに役立ちます。一方、発信者にとってIVRは追加の時間と労力を必要とします。
When making calls to a contact through an IVR, Agent Desktop allows the comma symbol (i.e., “,” ) to be added to phone numbers and extensions entered in the number input field. Each comma represents a one-second pause the system takes before entering the next DTMF key (i.e., 1-9, #, *); multiple commas may be configured consecutively for a longer pause. So, if you know what prompts need to be entered, including pauses allows you to effectively speed dial through the IVR.
How to Configure and Save Phone Numbers with Pauses
In the number input field, comma symbols may be added at the end of a regular number or extension and then between subsequently dialed DTMF keys. Examples of dialed numbers with pauses can look like the following:
- 18005556677,,,1,,4
- 16506046789,,1,1234567890#
- 1002,3,2
Phone numbers and extensions dialed with comma symbols will appear in Agent Desktop’s Recent list and can be saved to contact records with the symbols included.
After saving a specifically dialed phone number to a contact record, all future outbound calls to this contact will include the pauses, allowing you to bypass IVR prompts and reach the contact sooner.
