From Bright Pattern Documentation
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Latest revision as of 18:04, 6 August 2018
Audience
The Bright Pattern Scenario Builder Reference Guide is intended for professionals responsible for the design, development, and testing of interaction processing logic in your contact center.
Participants are expected to be familiar with general principles of computer programming and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points.