Contents
- Introduction
- Dynamic Layout Editor
- Static Layout Editor
- All Form Controls
- Address1 Postal Addresses
- All Email Addresses
- All Phone Numbers
- All Postal Addresses
- Button
- Call Number
- Checkbox
- Company Text
- Complete System
- Contact Source
- Date Time
- 1 Disposition Button
- Disposition System
- Email Address
- Employees Text
- Field
- Fields Group
- First Text
- Goto Page
- Hyperlink
- Label
- Last Text
- List
- Manual Augmentation System
- MediaPlayer URL
- Messenger
- Messengers
- Notes
- Notes System
- Number
- Phone-home Multi phone
- Phone Number
- Picture Static
- Primarymail Multi email addresses
- Revenue Text
- Search Panel
- Segment Key Value List
- Spacer
- Summary Text
- Text
- Title Text
- US State
- Voice Signature
- Voice Signature System
Disposition Button
The Disposition Button component is a button, which, when clicked, will finish the interaction processing and insert the specified disposition into the call results. Note that if this button is pressed during a live call, the call will be released.
To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.
Settings
Settings for the Disposition button component can be specified as follows.
Style
Style is way that the text will appear for this element. You can select or define the text style for this element by choosing from the following options:
- << None >>
- Text
- Title
- Label
- Hyperlink
- Note
Label text
Label text is what is shown on the button itself, in the Agent Desktop application. Enter text to be displayed on the button.
Disposition
- Specify the disposition that will be stored in the call results when this button is clicked.
- Click select disposition, choose the service/campaign, and select the desired disposition.
Validation URL
When the parameter is defined for the Disposition button, the URL is called when the Disposition button is clicked. If anything but "200 OK" is received, an error message is displayed: The disposition selected is not allowed.
