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Voice Signature System

The Voice Signature System component is a checkbox that the agent will select if a voice signature has been collected during the call. It duplicates the function of the Voice Signature checkbox in the Contact Info Panel of the Agent Desktop application. A form can have only one component of this type. For more information, see section How to Collect a Voice Signature of the Agent Guide.

Note that if this component is displayed on the form, it will not appear in the Contact Info Panel of the Agent Desktop.


Activity form voice signature system component


To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.


Settings

The following settings can be specified for the Voice Signature System component.

Style

Select or define the text style of this element. Choose from the following options:

  • << None >>
  • Text
  • Title
  • Label
  • Hyperlink
  • Note


Activity form Voice Signature settings


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