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• 5.2

MediaPlayer URL

The MediaPlayer URL component is used to play the specified message to the agent. This can be used, for example, for voicemail-based preview campaigns, where voicemail messages initially received from customers via an interactive voice response (IVR) application are used to form a calling list for a follow-up outbound campaign. During the campaign, preview forms appearing in the Agent Desktops will have MediaPlayer URL links, allowing the agents to listen to customers’ messages before calling them.


MediaPlayer URL component in Preview mode


To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.


Settings

The following settings can be specified for the Media Player URL component.

Style

Select or define the text style for this element. Choose from the following options:

  • << None >>
  • Text
  • Title
  • Label
  • Hyperlink
  • Note


MediaPlayer URL

The URL is the link to the message to be played. This can be a scenario variable in the $(varname) format.


MediaPlayer URL component


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